Merchant Machine

Sage Pay Reviews: UK Fees & Pricing


By: Ian Wright | Last Updated:

Please note Sagepay has rebranded to Opayo. The information included here is no longer being updated.

Sage Pay Logo Sage Pay, originally called Protx, was founded in 2001 by a group of private investors who wanted to help SME’s in the UK by providing safe, easy online payment services. The company has grown considerably in the last 16 years and now employs 300 people across Europe and has over 50,000 customers.

Sage Pay Credit Card Processing & Payment Services

Sage Pay has a range of payment solutions for accepting payments over the phone, online, via invoice or in person. Sage Pay accepts a range of payments types in over 25 currencies:

  • Visa

    • s

  • Mastercard
  • American Express
  • JCB
  • PayPal
  • Diners
  • Discover cards
  • Local European payments – Giropay, SOFORT, esp, iDEAL

Other Sage Pay Products and Services

  • Sage Accounts: Sage Pay customers can use Sage One, Sage50, Sage 200 and Sage Instant Account at no extra cost.
  • MySagePay: Sage Pay’s cloud-based reporting tool, gives access to information on the health of their business.

Sage Pay Pricing & Fees

Sage Pay has a range of pricing plans to suit SMEs to corporates. They operate a bespoke pricing system for corporates and those companies wanting multiple payment methods. Note that Sage Pay does not charge a set up fee.

Flex – £20.90 per month.

  • 350 transactions
  • Free fraud screening tools
  • 24/7 telephone, Twitter and email support
  • eInvoice and phone payments included

Plus – £45 per month

  • 500 token purchases per month
  • Amex SafeKey fraud prevention
  • Access to Fast-Pass support
  • Accept a range of local European Payment types

Corporate – Bespoke pricing

  • 3,000+ transactions per month
  • Bespoke fraud screening tools
  • Priority support services
  • Dedicated account manager

Source: Sage Pay Pricing

To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.

Sage Pay Features

Company Background

Sage Pay is part of the Sage Group which was founded in 1981 in Newcastle, UK, with the sole purpose of developing estimating and accounting software for small businesses. The Sage Group is now a multinational company with headquarters in Atlanta, Georgia; Richmond, British Columbia; Johannesburg, South Africa and Paris, France. Sage has 6.1 million customers and 13,400 employees worldwide. Sage Pay is a small, but vital, part of this diverse company.

Sage Pay provides simple payment solutions for small to medium businesses, and bespoke packages for corporations. Sage Pay’s aim is to make it simple for customers to make payments and for companies to receive these payments.

Between Sage Pay’s inception in 2001 and 2003, the company became accredited by all the major UK banks, including American Express, Bank of Scotland, Barclays Merchant Services, Cardnet, Diners Card, Euroconex, JCB, Lloyds TSB and Natwest Streamline.

In 2003 the company became the first provider to give SMEs a pricing policy based on a flat monthly fee rather than on individual transaction fees.

Protx, now Sage Pay, was acquired by the Sage Group and it was officially rebranded as Sage Pay in April 2009. It is now one of the leading payment providers in the industry. The company has an excellent reputation for outstanding customer service.

The customer service department is available 24/7 and is manned by knowledgeable, helpful staff who, according to all the reviews, go the extra mile to solve problems. Sage Pay is also heralded for its lack of setup fees and for offering competitive rates.

Sage Pay Pros & Cons

The following pros and cons are based on information available on Sage Pay’s website and reviews from Trustpilot and Capterra.

Pros:

  • Great customer service no matter how large the business
  • Links to accounting software
  • Easy to set up and configure accounts
  • No putting ‘on hold’ when ringing customer service
  • Very few problems experienced

Cons:

  • Complaints received about contract length
  • 3-month cancellation period
  • Cancellation fees can be high
  • Not as intuitive as it could be for first time users
  • No Sage Pay app for mobile

Sage Pay Reviews

  • Trustpilot: 9.7 out of 10 based on 1,213 reviews
  • Capterra: 5 out of 5 based on 5 reviews
Sage Pay Score: 9.85 out of 10 (average of sites above)

Website: www.sagepay.co.uk

How Does Sage Pay Compare?

Sage Pay doesn’t reveal all its charges online, so it isn’t easy to compare directly with other payment gateways and merchant accounts. Go to the company’s request a quote page for a direct quote. You can also read more on our merchant account comparison page.