Opayo and Worldpay are two of the leading payment gateways in the UK. They have different offerings, making it difficult to choose one to use in your business.
In this Opayo vs Worldpay review, we will compare different aspects, such as features, pricing & fees, settlement times, security, customer support, accepted cards, etc., to help you determine the ideal payment processor for your needs.
Sounds great? Keep reading for more information.
| Opayo | WorldPay | |
|---|---|---|
| Operating Systems | Android and iOS | Android and iOS |
| Transaction Limits | £10, 000 | £10,000 |
| Pricing plans | Flex (£32 per month), Plus (£45 per month), and Bespoke (custom plan) | Gateway Standard (from £19 per month), Gateway Advanced (from £45 per month), and pay-as-you-go price is 20p + 2.75% |
| Accepted cards | MasterCard, Maestro, Visa, Discover, American Express, etc. | MasterCard, Maestro, Visa, Discover, American Express, etc |
| Receipts | Yes | Yes |
Sections
Opayo vs WorldPay: A Quick Comparison
Opayo
Opayo is a widely used payment processing (gateway) solution that has grown from targeting serving small & medium businesses to serving large companies. Some of its features include;
- Customization options
- Mobile Card machines
- Point of Sale (POS) integrations
- Payment gateways
- Fraud prevention
- Reporting and analytics
- Easy-to-use dashboard
- 24/7 customer support
- High-level security
- PCI DSS compliance
- Online payments
- Card machines
- Face-to-face payments
- Invoice payments
- Business Insights
WorldPay
Worldpay is owned by FIS and has established itself as a top payment processing processor in the United Kingdom. It offers hundreds of features, services, and products, depending on your type of business. These features include;
- Merchant account services
- Credit card terminals
- Payment gateways
- Virtual terminals
- Mobile payments
- Point of Sale (POS) systems
- Online shopping cart
- Security suite
- FastAccess Funding
- Analytics and reporting
- Fast payouts
- 24/7 customer support
- Real-time data
The App
Both Opayo and Worldpay have an app that is compatible with Android and iOS devices.
Opayo
Opayo has a mobile app you can download from Apple and Google Play Stores. It allows you to manage and control your transactions anywhere on any device.
WorldPay
The Worldpay mobile app is compatible with iOS and Android devices. It can be downloaded from the Android or Apple store. This app allows users to connect a mobile card reader to their tablet or smartphone, enter transactions, issue refunds, review past transactions, and send receipts. All transactions are decentralized, so users can quickly view their daily, monthly, and annual earnings. Moreover, the additional functionality offered by the Worldpay app helps users solve technical issues.
Pricing and Fees
Opayo
Opayo’s pricing has been designed to be super flexible. For instance, it offers pricing that aligns with your payment strategy. If you have specific business needs or need a more tailored-pricing approach, you can get the ball rolling by contacting Opayo management. Opayo has three pricing plans: Flex (£32 per month), Plus (£45 per month), and Bespoke (custom plan). It also charges a transaction fee that varies depending on the type of card used. For instance, the cost for MasterCard and Visa is 1.99%, while business and commercial cards are charged 2.5%.
WorldPay
There are two pricing plans offered by Worldpay. For instance, you can either pay as you go or choose a fixed monthly payment plan. This allows you to select a perfect option based on how often you use the service. The pay-as-you-go price is 20p plus 2.75% for each transaction. This plan has extra fees, such as transaction authorisation fees and premium card fees. Besides, you can be charged a monthly PCI non-compliance fee of about £9.99. On the other hand, there are two monthly plans offered by Worldpay: Gateway Standard, whose cost starts from £19 per month and Gateway Advanced, whose price starts from £45 per month.
Accepted Cards
Both Opayo and WorldPay accept almost all major debit and credit cards and popular eWallets like PayPal.
Opayo
Opayo allows users to use almost all major cards, including MasterCard, Visa, Discover, American Express, etc.
WorldPay
With Worldpay, you can use popular cards, such as MasterCard, Maestro, Visa, Discover, and American Express. It also accepts other types of purchasing cards like pre-paid, gift, corporate, and business cards.
Settlement Times
Opayo
The settlement times at Opayo are 3-5 business days. For instance, the funds must be moved from your shopper’s account to the merchant account. The funds will then be required to be cleared into your business bank account. The clearing time is agreed upon between the user and their merchant bank.
WorldPay
Worldpay advertises that with its “FastAccess Funding” feature, you can get credit card payment deposits within hours. Besides, it allows users to receive funds from their transactions within 24 hours instead of the 2-5 working days offered by other payment providers.
Receipts
Opayo
Opayo allows users to send email receipts to their customers after successful transactions. You can customize the Opayo receipt by adding a custom logo, changing the language of the receipt, or adding/removing customer support contact information (details). The receipt includes item quantities, discounts, taxes (VAT), and sub-totals.
WorldPay
In comparison, Worldpay allows you to add a custom email receipt. For instance, you can choose “Email Receipt” while finalising the transaction, and a prompt will appear requiring you to enter your customer’s email address. You can then click the “Send” button. Your customer will get the receipt via email. The receipt contains all the vital information, including;
- VAT breakdown
- Product quantities
- Transaction details
- Sub-totals
Security
Both Opayo and Worldpay are secure payment processors.
Opayo
Opayo is PCI DSS compliant to the highest level. It also maintains regular and frequent security audits. For instance, it is regularly audited by banking authorities to make sure that its systems are secure and impenetrable. Opayo’s system and all transaction data are encrypted using Secure Socket Layer (SSL) certificates. For instance, no cardholder data is passed between merchant sites unencrypted. Besides, all messages sent to the user’s server from Opayo are signed (encrypted) using MD5 hashing. This is vital in preventing tampering.
WorldPay
With Worldpay, you receive the security required to protect all your vital and sensitive data. For instance, it uses state-of-the-art security techniques to provide fraud prevention. All purchases and transactions are encrypted and treated with complete discretion. Moreover, Worldpay provides enhanced claim resolution for chargebacks. Other security features include;
- PCI compliance services
- EMV assurance
- Data breach insurance
- Point-to-point encryption
Reporting & Analytics
Both Opayo and Worldpay have built-in reporting and analytics tool.
Opayo
With Opayo’s in-built reporting, users get complete details about all their transactions. For instance, it features a customised reporting and admin tool that enables users to request and generate their own reports. It also has a provision to get priority reports through email. However, Opayo’s reporting feature gives only settlement and transactional data. You will need more than this if you want to grow your business. For instance, it falls short in sales insights, product KPIs, customer metrics, and visitor data.
WorldPay
Worldpay has an reporting and analytics tool, Worldpay IQ, that allows users to view payment transactions, see trends, view payment history, and reconcile statements. It also offers statistics through BizShileds, which can be used to compare performance and give you client retention insights. Moreover, Worldpay iQ lets users build transaction lists by searching their transaction history for certain transactions using search criteria or unique payment IDs.
Customer Support
Both Opayo and Worldpay offer 24/7 customer support via phone to the UK users.
Opayo
Opayo offers free 24/7 UK-based customer support via telephone, email, and Twitter. It also has an online support section that features developer resources, a system monitor, a glossary, and a knowledge base with FAQs. Besides, Opayo has an online community forum with an extensive network of customers, partners, and developers. Moreover, you can pay for priority customer support, where you get to access a dedicated Account Manager. The pricing of priority customer support varies based on your business size.
WorldPay
In comparison, Worldpay offers excellent customer support services to its users. For instance, it provides dedicated phone support for UK customers, which is available 24/7. You can contact the company anytime regarding any challenges or issues you might encounter while using Worldpay. It also offers a detailed FAQs section with answers to common queries. Moreover, Worldpay has video tutorials, how-to guides, and articles you can use to resolve common issues that users face.
Final Thought: Which is better?
Both Opayo and Worldpay are highly-rated payment gateways. However, Opayo is rated higher on most software review platforms.
Opayo scores 4.9 stars out of 5 on TrustPilot and 4.2 stars out of 5 on G2.
WorldPay scores 4.1 stars out of 5 on TrustPilot and 3.3 stars out of 5 on G2.
Besides, the best choice depends on your business needs. For instance, Opayo is the best option for SMEs because of its tiered pricing packages, extensive customer support, and fraud screening features. However, if you are looking for a wide range of processing options, such as POS systems, FastAccess funding, EMV terminals, gift cards, and extensive security features, you might be better suited to choose Worldpay.