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Worldpay User Reviews
Review Summary
Recent Reviews
WORST IN THE MARKET
It is one of the most expensive with hidden charges. Targetting small businesses and it is hard to get rid off. Be aware.
Great platform with wide range of services
Worldpay offers great rates for businesses and has a whole range of features. Especially love their new rewards.
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Recently acquired by Fidelity National Information Services (FIS), Worldpay is a payment processing company and technology provider based in the US.
Worldpay offers businesses an online payment solution with the ability to take payments directly from a website or mobile app. The solution is both easy to use and easy to integrate with an API designed for developers, allowing bespoke checkouts forms to be created and activated within 24 hours.
Prices/Fees
Worldpay offers a transparent variable payment approach with no hidden fees or shady terms and conditions that can lead businesses into bother.
Worldpay does not charge a setup fee, there are no charges for refunds, no charges for international currencies and no other payment fees that businesses won’t be expecting.
Chargeback fees are the only area in that businesses will incur an additional cost with a £15 administration fee charged.
Gateway standard – £19pm
The standard gateway pricing starts at £19pm and includes the following features as standard:
- 350 transactions
- No set-up fee
- Visa Checkout and PayPal
- Digital payment links
- Phone payments
- Standard fraud management tools
- Support service
Gateway advanced – £45pm
Businesses looking for an upgraded package are able to invest in Gateway advanced from the sum of £45pm which includes the standard package as well as:
- 500 additional transactions
- International payment methods
- Additional alternative payment methods (e.g. Apple Pay)
Gateway bespoke
Finally, businesses looking to upgrade the advanced packages to the Gateway bespoke model will find the following features available in addition to the advanced package:
- Lowest transaction fee based on volumes
- Bespoke set-up available
- Advanced fraud management tools
- 24/7 support line
- Fully customisable
- Account management
Businesses should note that a minimum contract does apply for each of the above plans.
Additional fees and pricing
Worldpay offers a transparent payment approach with no hidden fees or shady terms and conditions that can lead businesses into bother.
Worldpay does not charge a setup fee, there are no charges for refunds, no charges for international currencies and no other payment fees that businesses won’t be expecting.
Chargeback fees are the only area in that businesses will incur an additional cost with a £15 administration fee charged.
Product/service overview
The products and services offered by Worldpay can be broken down into three main categories/customers in Small and Medium Businesses, Enterprises and Platforms.
Worldpay for Business
Small to mid size businesses form the backbone of Worldpay and the company offers a range of smart fast and secure solutions for every payment need backed with the support that never sleeps.
Worldpay aims to minimise the obstacles with customers, allowing businesses to connect and take payments however the customer wants to pay.
Worldpay aims to minimise the obstacles with customers, allowing businesses to connect and take payments however the customer wants to pay.
Card Payments
Whether you’ re engaging with customers at the till, on the shop floor or on the move, Worldpay offers fast, secure, reliable card payment machines. Their countertop card machines take payments from a fixed point, while their mobile card readers let you serve customers from anywhere.
Whichever works best for you, you can accept all major credit and debit cards, including contactless payments and digital wallets.
Integrated Point of Sale
Worldpay payments technology can connect with a range of business tools. From EPOS providers, web services, and accounting to in-app ordering, integrated payments can simplify operations and create new revenue opportunities. Whether you run a retail, hospitality or public service business, you can effortlessly take payments and orders online, over the phone or in-store.
Online Payments
Accept payments conveniently and securely with an online payment gateway. Worldpay is a leading payment gateway provider in the UK. Simply link your online shopping basket to their hosted payment page or integrate with their payment gateway directly into your website for even greater flexibility and control.
Hosted Page – accept all major debit cards, credit cards and Paypal through your website. Ideal for new businesses seeking a quick and simple solution. Link your online shopping basket to a payment page hosted by Worldpay by inserting a piece of code into your website. Your website will be PCI DSS complaint with the hosted pay page. No high level technical knowledge needed.
Integrated Page- accept all major debit cards, credit cards and Paypal through your website. Ideal for businesses that wish to take card details from their own website. Customers complete payment directly from your website. You control the customer experience and page design.
You are responsible for your website’s PCI DSS compliance.
Both gateways accept payments in over 116 currencies, including by phone or email.
SaferPayments
Accepting cards payments means staying complaint with the Payment Card Industry Data Security standard (PCI-DSS) and with the Worldpay SaferPayments PCI DSS compliance management programme you can choose the support that’s right for your business.
SaferPayments:
- Access to web-based SaferPayments portal
- Pre-population of up to 90% of your PCI DSS self-assessment questionnaire (SAQ) if using certain Worldpay products
- Ability to schedule quarterly PCI DSS external vulnerability scanning (if applicable)
- Telephone, email and chat support 6 days a week
- Periodic email reminders about maintaining compliance
- PCI DSS certificate of compliance (if compliant)
- Protecting your business and customers, if PCI DSS compliant
- Save money by avoiding monthly non-compliance fee once compliance is confirmed
SaferPayments Managed:
- Phone-based, guided PCI DSS compliance reporting
- Step-by-step compliance reporting over the phone – a faster, more effective way to report and maintain compliance
- Compliance renewal notification – we contact you before a reporting deadline falls due
- ASV scanning scheduling – we complete this mandatory PCI DSS compliant requirement for you
- Website defense – protects your website from common threats
- Anti-virus protection – protects against malware instances, virus infection, and suspicious hidden files
- Powerful security software plus a support team to help your organization improve security
- Proactive monitoring of scan results and remediation support
- ASV scan remediation contact and support
- Cyber-security support to help reduce cyber threats
- Data security education that’s relevant to your business
- Security tools – we advise of vulnerabilities including outstanding patches and password deficiencies
- Endpoint protect
- Web application firewall (WAF)
- Prevents additional fees – save money by avoiding monthly non-compliance fees
Compliance through the SaferPayments Programme can be achieved in as little as 30 minutes and Worldpay will guide you step-by-step through the process.
Worldpay Dashboard
Worldpay Dashboard is the place to come for total management of your Worldpay account. This online, self-service, easy to use dashboard gives you a complete view of your business and payment activity and lets you view each stage of the payment process in real time, from transactions to settlement to invoicing.
It also provides valuable insights, such as instant access to sales totals, easy-to-read breakdowns of card transactions, and visual representations of your data and transaction history.
You’ll also gain insights into your customers’ spending patterns.
Benefits for your business:
- View and compare your sales trends so you can understand how your business is performing on a daily, weekly or monthly basis.
- Instant access to your sales totals, breakdown of your card transactions and insights into your customers spending patterns.
- Helps you to keep on top of your cash flow. Settlements are displayed in your Dashboard prior to funds arriving in your bank account, allowing you to reliably forecast your available funds.
- Receive your Worldpay invoices electronically via your Dashboard. You can view and download your invoices from the invoice page.
- Product Help Centre – Explanatory producr video, comprehensive How to Guides and FAQ’s to help you better understand your payment platform.
Worldpay Rewards and Advantage Programme
Worldpay Rewards is a complimentary rewards and benefits programme and is available to all U.K. SMB merchants and their employees at no cost. Providing attractive discounts at over 70 High Street retailers and major supermarkets, Worldpay Rewards offers big benefits to help support your business and your employees.
How does Worldpay Rewards work? Log in to the Worldpay Dashboard to gain access to a world of savings, including:
- Discounted gift cards for over 70 mainstream retailers – redeemable online and in-store
- Prepaid Mastercard, providing up to 15% cashback at 70 retailers and supermarkets – redeemable in-store
- Employee incentives through Tech for Work and Cycle to Work schemes
Worldpay Advantage provide exclusive offers and significant savings on products and services designed to help your business excel. Designed exclusively for Worldpay customers, this new initiative features an expanding list of special offers to help offset the costs of running a business from companies such as Vodafone, AXA and Xero.
Worldpay for Enterprise
Large enterprises can also benefit from the products and services offered by Worldpay thanks to a flexible solution covering both B2C and B2B eCommerce.
Take Payments – a unified payment solution for every payment experience across online, mobile and in-store channels. Deliver flexible, omnichannel shopping options like buy online and pick up or return in-store.
Make Payments- Send money to anyone, anywhere, fast. Make payments via card or bank account to anywhere in the world and in 126 local currencies within 30 minutes using their extensive network of trusted local banks.
Manage payments, safely & seamlessly
Protect and optimise all the payments you take and make with frictionless fraud and chargeback management and optimisation tools. Use their unrivalled data to spot trends, increase approvals and reduce cost making every payment matter.
Worldpay for Platforms
Embed payments and financial services into your platform or marketplace with Worldpay for Platforms. A custom, purpose built global payment facilitation platform which allows you to take, make and manage payments.
Available in SaaS this offers more than just embedded payments. Worldpay offer a full set of solutions including professional, managed and advisory services to enhance your business.
Partners
Worldplay offers a number of partners services, offering a partnership designed for large businesses to extract as much business value from the solutions offered.
Introducers
Worldpay Introducer Programme is designed to help businesses refer their clients and contacts, quickly and easily. Worldpay then helps them find the right payment solutions for their business and the Introducer gets rewarded. Relationships are what shape your business and help you to succeed.
Independent Sales Organisations (ISOs)
With over 50 years of ISO experience, Worldpay has a wealth of experience in streamlining sticking points and offering solutions for all businesses. Partners can expect to find the following benefits when working with ISOs:
- A full range of payment processing solutions
- Low-risk merchants should expect a near 100% new account approval rate
- Sponsorship with all different payment networks covered
- Compliance support
- Merchant portfolio curation and management
Payment Facilitators
Worldpay’s Payment Facilitators, also known as PayFac, offers partners a wide range of tools.
The company offers partners the chance to browse a choice of funding options, revenue generation solutions, settlement coverage and risk management for PayFac.
PayFac connects merchants to a huge world of payments with more ways to pay, allowing merchants to receive payment via a large range of card brand programs and smarter terminals, all whilst decreasing the time taken to access their funds.
Merchants will also find themselves protected with Worldpay’s fraud prevention, managing the risk of fraud and protecting customers with data security.
Value added resellers (VARs)
Worldpay offers a range of services tailored to Value added resellers (VARs) with a focus on innovative technology that can be used to grow businesses.
The company allows for companies to increase their speed to revenue with a flexible and transparent Launchpad, helping merchants onboard efficiently without hitch. The Launchpad is simple to use, offering a web portal and API interface giving countless options for customers to make payments with Worldpay.
Worldpay also gives businesses the opportunity to use the marketing facilities, unlocking the potential for more customers. The service includes everything from customised sales and marketing materials to the opportunity to create joint marketing campaigns and benefit from lead sharing.
Independent software vendors (ISVs)
Similar to value-added resellers, independent software vendors (ISVs) is another category featured at Worldpay that can benefit from a range of services.
ISVs are able to increase their speed to revenue, again with the use of the Worldpay Launchpad service. The onboarding gives merchants a quick and easy way to get to grips with the service, allowing more customers to pay with a focus on user experience.
Marketing is another key focus for ISVs and Worldpay put their best marketing tools forward to allow for businesses to grow. The talented Worldpay sales and marketing teams work together and directly with businesses to find new areas of growth and take advantage of the tools available.
Company background
Founded in 1971 under the name Midwest Payment Systems (1971–2003), Worldpay is a payment processing company and technology provider with a wealth of experience in the financial sector. In June 2019 Worldpay was both acquired and merged into Fidelity National Information Services (FIS) however in July 2023 private equity firm GTCR agreed to acquire a 55 percent stake in WorldPay from FIS.
User reviews from around the web
Worldpay has been reviewed by real customers around the web with the following scores found on popular review sites.
- Trustpilot – 4.6 / 5 (based on 5,965 reviews)
- G2 – 3.7 / 5 (based on 36 reviews)
- Capterra – 3.7/ 5 (based on 36 reviews)
Overall, Worldpay manages to score an average of 4 / 5 from a total of 6,037 reviews.
Also see: Opayo vs WorldPay: Which is Better?