CSY Retail Systems is a Nottingham-based electronic point-of-sale (EPoS) provider registered in England and Wales. For more than 30 years in the EPoS business, CSY Retail Systems has been among the top companies that offer various EPoS solutions for businesses in the hospitality and retail industries.
Let’s get into more detail about their tools, features, pricing, and company background.
Features
CSY Retail Systems offers plenty of user-friendly vector EPoS solutions for small, medium, and big-sized companies. From garden centres to supermarkets, farm shops, pharmacies and charities, CSY Retail Systems’ innovative solutions are fully customisable to fit your company’s needs. In addition to their vector EPoS systems, they also offer vector e-commerce platforms for online businesses.
Vector EPoS
CSY Retail Systems have made it their mission in the last 25 years to develop their innovative vector EPoS system to perfection. Their EPoS system offers excellent solutions for their clients when it comes to managing their transactions and stock, getting regular data reports, or identifying and monitoring the latest target audience trends.
Here are the main features of their EPoS system.
Hardware: Within the CSY EPoS system, you’ll get their terminal called infiniPOS, which incorporates various features for all kinds of businesses in the retail and hospitality industries. It contains a processor specifically created to work on a PC, a TFT display for customers, and a multi-tailored touch screen to meet your company’s needs.
StoreSync: CSY created a StoreSync-based EPoS system with one purpose – to synchronise your data and keep it safe, regardless of your business location (or multiple locations). Wherever you are, you’ll get access to the same features, tools, and data simply by logging in through their StoreSync system. With StoreSync, you’ll always be able to access your company’s stock levels and track and manage stock transfers. There’s also an option to give vouchers and gift cards to your customers through this tool.
Constant data backups: Regardless of what type of business you manage, you’ll probably want all your data safe and secure, and what’s most importantly – constantly backed up. With CSY’s vector system, you’ll no longer worry about securing your data. They install a Cloud Backup within their vector system, so all your data will be stored on the private servers owned by CSY Retail Systems. In case of a severe malfunction or an unpredictable error, your data will be safe and sound and available to you 24/7.
Loyalty schemes: If attaining customer loyalty is one of your company’s top priorities, it’s good to remember that CSY offers a unique loyalty scheme. By being fully integrated into their vector system, you can use it to create loyalty vouchers or cards for your customers. On top of that, your customers can collect purchase points whenever they buy a unique item, which you can activate whenever you want.
VectorAnywhere: CSY developed a hosted service called VectorAnywhere that’s pre-integrated into their EPoS system. This service is available online, so you can access it from around the globe by having a stable internet connection and access to your account. You can enter VectorAnywhere from any tech device, such as laptops, smartphones, desktop computers, or tablets, and log in to your account from multiple devices at once.
Electronic labels: Unlike many POS companies, CSY offers innovative electronic labels for shelf edges that are the perfect solution for supermarkets and other shops. They’re wirelessly linked to your store’s database and can only be accessed and modified if there’s WiFi around. The labels have a long battery life and can function without any unwanted errors for five years.
You can also charge specific products differently in different timeframes. For example, one product can have one price in the morning (let’s say from 8 am to 12 pm) and a different price in the afternoon (for example, from 12 pm to 16 pm).
TabletPOS: CSY also offers a tablet tool for shop owners who’d like to have the option to access their POS through a tablet device. With their TabletPOS, you’ll be able to answer any question about prices and product availability quickly. By carrying the tablet with you, you’ll always be able to give your customers visuals about a specific product.
VectorDashboard: The EPoS system by CSY comes with a specifically created dashboard to have all the data available to you in graph sheets. You’ll be able to have access to the real-time performance of your shops and analyse your business’ profit margins. By having quick access to all the data, you can compare and contrast how your company performs in different timeframes. You’ll also get detailed reports via email.
Scales for weighing: If you’re in the food business, you’ll certainly need a weighing scale, which you can order from CSY Retail System. Their vector system can be integrated with the Avery Berkel scales CSY sells. They’re efficient, easy to use, and reliable. At the moment, CSY offers the following scale types:
- Checkout weighing scales
- Checkout scales for scanning, also known as “flatbed” scales
- Scales for barcode printing
Also, since the scales for weighing support barcode printing and they’re instantly connected to the Vector EPoS system, you’ll get all the stock data and prices automatically shown from your EPoS system account to the weighing scale. To get info on prices and availability, you’ll need to contact CSY’s support team.
Vector eCommerce
CSY Retail Systems offer a Vector eCommerce solution for clients who want to create a user-friendly and innovative online store. You can use their vector e-commerce feature even if you already have an online shop since their web developers can quickly implement the necessary tools and features to your existing website.
CSY Retail Systems’ e-commerce platform is WooCommerce, a plugin that’s specifically designed for WordPress users. CSY’s products and tools can easily be integrated into the EPoS system, so you can manage and modify your services, products, or orders through one vector back-end.
CSY Retail Systems offers two e-commerce packages:
Standard
With the Standard package, your images, products, and stocks will be vector managed. You can also receive or take orders which will instantly go to CSY’s vector system. In addition, you’ll get categories and product search engine optimisation (SEO), all within the EPoS vector systems.
The Standard package is compliant with GDPR, and you can implement various payment options, such as PayPal, Stripe, Worldpay, Sagepay, etc. You’ll also get pre-integrated Mailchimp and Google Analytics.
Enhancements
With the Enhancements package, you’ll get an option to make online discounts or promotions for multi-purchase, as well as a calculator that measures prices. With this calculator, your store customers can select a specific quantity of any product you choose. In addition, you’ll get Google Shopping Feed with this package, as well as a ribbon or badge management. You can manage the badge and ribbon whenever you want to create a promotion and a wishlist, which is an excellent option for celebratory/wedding lists.
Here you can browse through a website archive and learn more about CSY’s clients and their experience with WooCommerce. To book a demo or ask for prices, you can contact CSY Retail Systems on their website.
Additional Features
Here are two additional EPoS features offered by CSY Retail Systems.
Domain Hosting
In addition to vector EPoS systems, CSY Retail Systems offers domain hosting for anyone who needs help in registering their online domain. CSY provides help and assistance through all the steps that you need to take to register your domain. They can also assist you while you’re collecting all the administrative requirements.
If you want to register a domain name with a .uk domain, they can manage the entire registration process through Nominet Terms. CSY also offers registrations for .com domains, and if you’d like to learn more about their offers, you’ll need to get in touch with CSY through their website.
Companies that want to send a complaint about the domain hosting process can contact CSY through their website and expect an answer within the next five working days. In case when the company’s not satisfied with CSY’s response, they can email escalation@csy.co.uk and expect an answer within the next five working days.
Retail Intelligence
CSY’s EPoS system launched a brand-new module called Retail Intelligence, through which you can create offers that target specific audiences and send them via postal campaigns or emails.
This option is perfect for companies that want to get in touch with their target users and introduce them to new products and services. It’s even easier to use the module if you have already developed a scheme for customer loyalty since you’ll have all their data and won’t need to go through the process of collecting your customers’ info.
Retail Intelligence separates your target audience into various groups, so it’ll be much easier for you to categorise your emails and send the right email to the right group of people. For example, if you’re the owner of a food store, you’d probably want to send a promo email about a specific food to the group that’s often buying that or a similar product.
Your customers are categorised by different criteria, such as:
- How much they spend in a specific timeframe
- How much they spend on a particular product or department
- People who haven’t spent at all on a specific product or department
- Number of loyalty points collected
- Postcode region
- How often they visit your business in a specific timeframe
- People who haven’t made a purchase or visited your shop in a particular timeframe
Once you select your preferred target groups, you can send them promo emails. To make things easier for you, Retail Intelligence comes with a MailChimp integration that’s used for sending, providing, and building in-depth reports that will show you how your target audience is responding to your emails. These reports can help you find out whether you need to improve your promo materials in the future in order to make your customers more interested in them.
The Retail Intelligence module also has a few extra tools for reporting and analysis that monitor and measure how your campaigns affect your target audience. The reports consist of data on the money you spend on a promotional campaign, your sale revenue, and how much money your customers spent before you launched the promo campaign and after it ended. The latter data will help you track down the impact of your promotional campaigns and see whether they’re working.
Pricing
At the moment, there are no prices available on CSY’s website. To get more information on costs, you can contact them via their website. On the contact page, you can also book a demo to learn more about the EPoS system firsthand.
Company Background
CSY Retail Systems is a Nottingham-based EPoS company that was founded in 1989. It’s a medium-sized company with over 50 employees that provides EPoS systems specifically tailored to the needs and wants of its clients. So far, they’ve had clients in various industries, such as the hospitality, retail, and pharmaceutical sectors.
The company has also served clients that specialise in selling gardening tools and devices, small-sized pharmaceutical and delicacy product shops, convenience and hardware stores, wine merchants, organic food shops, etc. If you’d like to find out more about their clients, you can browse through their customer section on their website. They also have a case studies section where you can read about their customers’ experiences with CSY’s systems and hardware tools.
Reviews
So far, there are approximately 20 reviews on CSY Retail Systems available on Google. The average score CSY Retail Systems received by reviewers is 4.8, and all of the reviews and comments are positive. Some reviewers wrote that CSY Retail Systems offer flexible and easy-to-use EPoS solutions, and their technical support is speedy and professional.