Tyl by NatWest is a UK-based payment solution that provides businesses with online and in-person contactless payment options. One of the company’s most popular services is Tap to Pay, available for both Apple and Android users.
Read on to learn more about the company and their tap-to-pay services.
Sections
What Is Tyl by NatWest?
Tyl by NatWest’s contactless payment services help businesses receive payment settlements quickly, keeping the cash flow steady and reliable. The company offers a variety of payment options for hospitality and retail businesses of all sizes, such as face-to-face, online, or over-the-phone transactions. Their services are carefully crafted to ensure secure and smooth user transaction processes.
Let’s review each of their payment services separately.
In-Person Payment Services
Tyl by NatWest offers the following in-person contactless payment services:
- Tap to pay: This payment option is ideal for businesses that use Apple or Android smartphones as their primary hardware devices. To use it, you’ll need to download Tyl’s mobile app – more on this below.
- POS (Clover Flex): The company sells card readers with pre-integrated POS by Clover Flex.
- Pocket-size payment machine: PAX A50 is a portable and lightweight payment machine ideal for businesses of all sizes.
- Portable payment machine: A little bit bigger than PAX A50, Ingenico Move 3500 is another portable payment machine suitable for all sorts of companies looking for a user-friendly payment device.
- Countertop payment machine: Unlike the previous two, the Ingenico Desk 3500 is a static device that must be plugged in and synced with a countertop to work correctly.
Other Payment Options
Tyl by NatWest also offers the following payment options:
- Online payment processing
- Payments by phone
- Payments through a virtual (online) terminal
- Payment processing via an e-commerce gateway
Tyl by NatWest Features
Tyl by NatWest’s payment services come with several additional services and features that apply to all of them. Here’s a list of the most important ones:
PCI security compliance: Tyl by NatWest’s payment operations are secured by the highest PCI SSC standards and protocols in the tech and finance industry. There’s also an open phone line for Tyl’s customers with specific questions about the PCI SSC standards: 01224459869. The company also offers an extra security service – checking the legitimacy and validity of customers’ payment cards. This security level is optional.
Additional security measures: Tyl by NatWest Tap to Pay is fully secured with encryption that regularly changes with each new transaction. On top of that, during a contactless transaction, a unique algorithm creates a unique random code known as a token. The tokenisation substitutes the customer’s primary account number. This token safely transmits over the internet, ensuring the customer’s credit card information remains undisclosed and secure throughout the process.
Two-factor security verification: Apple Pay and some other mobile payment systems require establishing two-factor authentication. This process involves confirming every transaction through Face ID, a PIN, or a fingerprint scan, making it virtually impossible for anyone else to use your phone to make payments.
Customer and technical support: Businesses can contact Tyl whenever they encounter an issue or question about a specific service. The telephone line is open 365 days a year, and the live chat is available from 8 am to 12 pm Monday to Saturday and from 9 am to 5 pm on Sundays.
Additional integrations: You can integrate four types of add-ons to Tyl by NatWest’s software: Xero, FreeAgent, Sage Business, and QuickBooks. All of these software solutions are specifically designed for accounting and finance purposes. They can help businesses manage their finances from any location and track all their payments and transactions daily, weekly, or monthly.
Tyl by NatWest: Pros and Cons
Although Tyl by NatWest stands out as one of the best payment solutions for UK-based businesses, it has several disadvantages you should consider before making up your mind.
Here’s a list of its pros and cons.
Tyl by NatWest Pros
- Tyl by NatWest offers an easy setup and user-friendly interface design, making it simple for businesses to learn how to accept various forms of payments. The company can provide free installation and introduction to its software or hardware for interested companies.
- Businesses can choose from various payment options, such as in-person, phone, or online transactions. Customers can pay with most major debit and credit cards, such as MasterCard, Visa, or American Express (AMEX).
- The tap-to-pay service is straightforward to navigate; all you need to use is a mobile app that can be downloaded via Apple’s App Store.
- The company offers customer support via phone or the official website and has a live chat for emergencies. They also have an email address for customer complaints only.
- The tap-to-pay service can be used on various Apple and Android smartphones.
Tyl by NatWest Cons
- Money transfers and payouts can take up to three working days, which is quite a long time compared to other companies that offer similar services.
- Tyl by NatWest can only provide businesses with in-depth reports on orders and payment transactions. It doesn’t automatically create reports or analyses on customer data, sale trends in different periods, etc.
Tyl by NatWest’s Payment Processing With Tap To Pay
Tyl’s mobile app is explicitly designed for tap-to-pay payments via iPhone or Android. The tap-to-pay service has no monthly fees or rates, except the fixed rate per transaction. The application is free of charge and can be downloaded via the Google App Store or Apple App Store.
Here’s what you need to know about the Tap to Pay service for iPhone and Android.
Tyl by NatWest Tap to Pay Option for iPhone
Tyl’s Tap to Pay option is available only for iPhone XS and newer models that come with Apple’s operating system iOS 16.4 or any newer version. For the mobile app to function properly, the device should be updated regularly. By downloading the app, you can accept credit and debit card or digital wallet payments straight from your customers’ phones.
This option is quite convenient for businesses with a large number of employees who need to take many orders quickly. All they need to do is open their iPhone Tap to Pay app, and the customer can pay by placing their phone or card near the device.
This option leverages the security features of iPhone devices, so it successfully ensures the privacy and protection of both your business and the private details and information of your customers. During payment processing, Apple ensures that card details are not retained on the device or its servers and saves the customer details in their secure database, providing peace of mind that your customer and business information remains confidential.
You can download the app for your iPhone on this link.
Tyl by NatWest Tap to Pay Option for Android
Tyl’s Tap to Pay service is available only for Android-based devices with OS 10 or later versions. The base OS can be 8.1 or higher. To use it on Android, you must install the Google Services mobile app and open an account at Tyl by NatWest.
To do so, you can submit the online form on the website and apply for an account. If you need guidance with the application, you can call the company at 03459010001.
When Tyl approves your account, you’ll receive personal account details in your email, and you can start using the mobile app with your credentials.
You can download the app for your Android phone on Google Play.
Prices and Fees
Tyl by NatWest offers two types of monthly subscriptions – one for small businesses that make no more than £50.000 annually and one for mid or large-sized companies that make over £50.000 yearly. The company’s services are available only in the UK.
The prices for small, mid, and large-sized companies stay the same for the following products:
- Tap to pay: Free of charge, can be used via the free mobile app for Android and iPhone
- Clover Flex POS: £16.99 + VAT expenses monthly
- PAX A50: £9.99 + VAT expenses monthly
- Ingenico Move 3500: £19.99 + VAT expenses (Wireless version) or £21.99 + VAT expenses (3G version) monthly
- Ingenico desk: £13.99 + VAT expenses monthly
Businesses will receive a free card reader by Tyl during the initial six months after using the service and a free-of-charge payment getaway, but only for 90 days. Small companies that make less than £50.000 annually do not have to pay any authorisation or PCI agreement rates and fees.
On the other hand, mid and large-sized companies with a sales revenue higher than £50.000 yearly will pay personalised authorisation rates and fees, and a £4 monthly fee for PCI compliance.
Transaction Fees
The transaction fee is fixed at 1.5% for the following types of cards and transactions for small businesses:
- Discover
- Visa
- Mastercard
- Global Network
On the other hand, mid and large-sized businesses must ask for a personalised quote to get a transaction fee offer. This is the most significant difference between both types of subscription plans. Also, businesses that want to accept AMEX with Tyl by NatWest must apply for a personalised pricing quote.
There are no extra charges or minimum fees businesses must pay monthly, regardless of the company’s size. Additionally, businesses can also ask for the following services without any extra charge:
- Cancellation of monthly subscription and contract
- Authorisation and approval of fees
- Payment processing from internationally-issued cards
- Refunds to customers
Company Summary
Tyl by NatWest is a Rotherham-based payment processing company that was officially launched in 2019 after a year of testing the payment software technology. The company offers services for businesses that want to accept and process customer payments through various channels, including card payments, online transactions, and phone payments.
Tyl’s solutions are designed to cater to the needs of businesses of various sizes, including small-sized businesses that make under £50.000 annually.
In 2021, the company received their first award in the category “Best Payments Industry Newcomer” at the UK-based Card Payments Awards. Currently, the CEO of the company is Mike Elliff.
Tyl by NatWest offers customer and technical support 365 days per year via phone and live chat in real-time. The phone available on the company’s website is 0345 901 0001. In case you’re interested in processing a complaint, you can send them an email at complaints@support.natwest-tyl.com
There’s also helpful guidance on how to set up each hardware device on this page. The company’s main offices are located at PO Box 299, Lowton Way, Hellaby, Rotherham, S98 1SS. United Kingdom.
Tyl by NatWest Reviews
Tyl by NatWest has 1292 reviews on Trustpilot and a high average score of 4.7 out of 5.0 stars. Many reviewers mentioned the high-quality customer service during the installation and onboarding process, and when they needed additional help and guidance.
The company also has 23 reviews on Glassdoor, with an average score of 4.5 out of 5.0 stars, and 23 ratings on Apple’s App Store, with a median score of 3.4 out of 5.0 stars.