Realex Payments Payments Reviews: UK Fees & Pricing

Realex Payments is now part of Global Payments. This page is no longer being updated.

Realex Payments was founded in 2000 by Colm Lyon.  It’s a company which specialises in eCommerce payment solutions for the markets of Europe.  In 2015, Realex Payments became part of Global Payments which is the UK arm of the American Global Payments Group.

Realex Payments Credit Card Processing & Payment Services

Realex Payments Payments

Realex Payments has over 120 payment solutions, some of which are listed below.  Realex also accepts a range of payments types in 16 settlement currencies:

• Visa
• Mastercard
• American Express
• JCB
• PayPal
• Diners
• Discover cards
• Apple Pay
• Android Pay
• Union Pay
• Local European payments – Giropay, SOFORT, esp, iDEAL

Realex Payments Pricing & Fees

Realex Payments has a range of pricing plans to suit SMEs to corporates.  They operate a bespoke pricing system for large businesses.

• Online – Small to Medium Businesses
• £19 per month (gateway) plus 1.75% + 9p per transaction
• No setup fee
• Dedicated customer support
• Online – Large Businesses
• Tailor-made solutions
• Dedicated account manager
• Option for gateway service only
• Volume discounts
• Payments by Phone
• £19 per month (gateway) plus 1.75% + 9p per transaction
• No setup fee
• Discounts for high number of transactions

Source:  Realex Payments Pricing

To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.

Realex Payments Features

• Wide range of payment preferences globally
• Hosted payment page – Lightbox
• Hosted payment page – iFrame
• Hosted payment page – Redirect
• Integration API
• World’s leading shopping carts and eCommerce platforms
• Transaction reporting – single reporting dashboard
• Easy transaction management – built for multiple devices
• Fraud management
• 3DSecure cardholder authentication
• Address verification service
• Card verification number (CVN) check
• Recurring payments API
• Dynamic Currency Conversion
• Multicurrency

Company Background

Colm Lyon founded Realex Payments in Ireland in 2000 and was their CEO until September 2016.  In 2007, Realex expanded into the UK Market, followed by the French market in 2010.  The company opened its new headquarters in Dublin in 2012.  Global Payments acquired Realex in March 2015 for €115 million.

Global Payments UK is a leading provider of payment technology services, bringing a broad range of products and services to businesses of every size.  Global Payments head office is in Atlanta, U.S.A. and the company employs over 8,500 employees worldwide, with merchants and partners in 30 countries in the USA, Europe, Brazil and the Asia-Pacific region.

Realex has grown to be one of Europe’s largest online payments gateway businesses.  It processes a massive €35 billion per annum for 14,000 retailers. Companies such as Virgin Atlantic, Aer Lingus, Vodafone and AXA use Realex. Realex Payments has offices in London, Paris and Dublin.

Realex Payments Pros & Cons

The following pros and cons are based on reviews from Trustpilot.

Pros:

• Excellent customer service
• Good tech support
• Excellent product for businesses of every size
• Easy to setup

Cons:

• Customer service sometimes slow to respond to mailbox
• Customer service sometimes unavailable
• Long wait on telephone line for customer service
• Sales department – queuing for a sales agent

Realex Payments Reviews

• Trustpilot: 4.5 out of 5 based on 372 reviews

Realex Payments Merchant Machine score is 4.5 out of 5.

Website:  www.realexpayments.com