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2021 Viva Wallet Payments Reviews: UK Fees & Pricing

Viva Wallet Logo

Viva Wallet provides multi-channel payments through its unique cloud-based system.  It has a presence throughout Europe, providing companies with payment services in 3 currencies – GBP, Euro and Romanian Leu – both on and off-line.

Viva Wallet Processing & Payment Services

Viva Wallet Payments

Viva Wallet accepts payments from all debit, credit and prepaid cards from: –

  • MasterCard
  • Maestro
  • Visa
  • Visa Electron

Also

  • Diners
  • Amex
  • Alipay

 

Other Viva Wallet Products and Services

Viva Wallet also offer their customers the following products and services

  • IBAN account
  • Business debit cards – company and/or multiple employees
  • Card terminals
  • White label card issuing
  • Corporate expense management
  • Meal vouchers

Viva Wallet Pricing & Fees

Card Present Acquiring

Card Terminal Transactions – Viva Wallet Acquiring Fee: 1.16%

Payment Method                                           Processing Fee        Payment Method Fee

Visa, Visa Electron, MasterCard, Maestro           –                        Interchange++

Alipay                                                                         –                        2.4%

Viva QR Code Payments                                         –                        Free

Other                                                                                                   Price

Refund – cancellation or refund                                                     Free

Card terminal setup (Call centre technical support)                   Free

Card terminal setup (On-Site installation service)                       €35

Daily Sales Clearance                                                                         Free

Shipping Cost (Greek delivery address)                                          Free

Instant settlement (minimum €1 per transaction)                       0.5%

Card Not Present Acquiring

Viva Wallet Acquiring Fee: 2.06%

Online payment solutions (e-shop and mobile app), MoTo transactions on card terminals, web POS transactions.

Payment Method                                           Prcocessing Fee      Payment Method Fee

Ecommerce Transactions

Visa, Visa Electron, MasterCard, Maestro            0.24%              Interchange

Amex, Diners                                                              0.24%             Scheme Fee 2.2%

Acquiring fee 1.3%

Alipay                                                                               –                   2.4%

Cash/e-banking                                                          0.24%             2.4%

Payment with Viva Wallet                                        0.24%             2.4%

Viva QR Cash Payments                                                –                   Free

 

Web pos/moto

Visa, Visa Electron, MasterCard, Maestro            0.24%            Interchange

Amex, Diners                                                              0.24%           Scheme Fee 2.2%

Acquiring Fee 1.3%

Other                                                                                                 Price

Refund (cancellation or refund)                                                    Free

Disputes and Chargebacks                                                             €20

Daily Sales Clearance                                                                      Free

Viva Debit Cards

Company and Employees                                                              No fees

Mobile Payments – Viva Wallet                                                  No fees

++ Interchange fee: customer bank fee starting from 0.2% for European consumer debit cards.

Source: Viva Wallet

To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.

Viva Wallet Features

  • Fast account opening
  • IBAN accounts
  • Real time reporting
  • 3D Secure
  • PCI DSS
  • Multiple payment methods
  • Tailored service for large businesses
  • Payment notifications
  • Virtual terminal
  • Export transactions as a CSV file
  • Cross platform
  • Unlimited history
  • Fast and secure bill payments
  • 1000+ Viva Spots (UK) for cash payments
  • Card terminals and virtual terminals

Company Background

Viva Wallet was initially set up in 2000 by a small and enthusiastic group of experts in technology, UX and payments.  This inspired group began developing mobile apps, electronic services and payment platforms for banks and other financial institutions.  They also developed large transactional systems for the airline and telecom industries.

Over the next ten years, this small band of experts tirelessly worked to develop and deliver next generation payment services.  Makis Antypas, CIO of Viva Wallet, says that the company “is the first fully cloud-based digital payments institution in Europe.”  They use Microsoft Azure to run their operations which ensures there’s no downtime for users.  Their systems automatically adapt to changes in the quantity of customer transactions.

In June 2018, Viva Wallet announced a 0% acquiring fee for merchants who use Viva Wallet acquiring services.  Dr Yannis Larios, Business Development Director at Viva Wallet, said: “We always strive to combine our top-notch cloud-based processing infrastructure and our principal membership for acquiring and issuing services, to benefit our merchant base in Europe. Today, we give our retail merchants the unique opportunity to have zero charges for all their Visa and MasterCard transactions, which are made by European consumers, when they use their funds through our business debit cards.”

Viva Wallet is a Principal Member of MasterCard and Visa for issuing and acquiring, and partners companies such as Microsoft, Alipay and PAX.  It has a presence in the UK, Greece, Cyprus and Belgium and is now looking to open offices in other European countries.

Viva Wallet Pros & Cons

The following pros and cons are based on information available on Viva Wallet’s website and reviews from Trustpilot.  Unfortunately, Viva Wallet has very few online reviews.

Pros:

  • Great customer service
  • Good rates
  • Many complementary services
  • Simple to set up and use

 

Cons:

  • Sometimes slow to respond
  • Problems with setting up an account

Viva Wallet Reviews

  • Trustpilot: 2.9 out of 5 based on 142 reviews

Viva Wallet’s score is 2.9 out of 5 (based on Trustpilot).

Website: www.vivawallet.com

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Comments

  1. MISS LYNSAY MCBRIDE says

    February 13, 2020 at 8:46 pm

    I did not want to purchase this i was trying to purchase temporary car cover and you have took my money i want to cancel this and get a refund asap

    Reply
    • admin says

      February 25, 2020 at 11:47 am

      Hi there, we are a review site not Viva Wallet, you’ll have to get in contact with them directly.

      Reply
  2. Anna says

    July 7, 2020 at 8:09 pm

    Are your fees are vatable for the company based in UK?

    Reply

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