Viva Wallet provides multi-channel payments through its unique cloud-based system. It has a presence throughout Europe, providing companies with payment services in 3 currencies – GBP, Euro and Romanian Leu – both on and off-line.
Viva Wallet Processing & Payment Services
Viva Wallet Payments
Viva Wallet accepts payments from all debit, credit and prepaid cards from: –
- MasterCard
- Maestro
- Visa
- Visa Electron
Also
- Diners
- Amex
- Alipay
Other Viva Wallet Products and Services
Viva Wallet also offer their customers the following products and services
- IBAN account
- Business debit cards – company and/or multiple employees
- Card terminals
- White label card issuing
- Corporate expense management
- Meal vouchers
Viva Wallet Pricing & Fees
Card Present Acquiring
Card Terminal Transactions – Viva Wallet Acquiring Fee: 1.16%
Payment Method Processing Fee Payment Method Fee
Visa, Visa Electron, MasterCard, Maestro – Interchange++
Alipay – 2.4%
Viva QR Code Payments – Free
Other Price
Refund – cancellation or refund Free
Card terminal setup (Call centre technical support) Free
Card terminal setup (On-Site installation service) €35
Daily Sales Clearance Free
Shipping Cost (Greek delivery address) Free
Instant settlement (minimum €1 per transaction) 0.5%
Card Not Present Acquiring
Viva Wallet Acquiring Fee: 2.06%
Online payment solutions (e-shop and mobile app), MoTo transactions on card terminals, web POS transactions.
Payment Method Prcocessing Fee Payment Method Fee
Ecommerce Transactions
Visa, Visa Electron, MasterCard, Maestro 0.24% Interchange
Amex, Diners 0.24% Scheme Fee 2.2%
Acquiring fee 1.3%
Alipay – 2.4%
Cash/e-banking 0.24% 2.4%
Payment with Viva Wallet 0.24% 2.4%
Viva QR Cash Payments – Free
Web pos/moto
Visa, Visa Electron, MasterCard, Maestro 0.24% Interchange
Amex, Diners 0.24% Scheme Fee 2.2%
Acquiring Fee 1.3%
Other Price
Refund (cancellation or refund) Free
Disputes and Chargebacks €20
Daily Sales Clearance Free
Viva Debit Cards
Company and Employees No fees
Mobile Payments – Viva Wallet No fees
++ Interchange fee: customer bank fee starting from 0.2% for European consumer debit cards.
Source: Viva Wallet
To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.
Viva Wallet Features
- Fast account opening
- IBAN accounts
- Real time reporting
- 3D Secure
- PCI DSS
- Multiple payment methods
- Tailored service for large businesses
- Payment notifications
- Virtual terminal
- Export transactions as a CSV file
- Cross platform
- Unlimited history
- Fast and secure bill payments
- 1000+ Viva Spots (UK) for cash payments
- Card terminals and virtual terminals
Company Background
Viva Wallet was initially set up in 2000 by a small and enthusiastic group of experts in technology, UX and payments. This inspired group began developing mobile apps, electronic services and payment platforms for banks and other financial institutions. They also developed large transactional systems for the airline and telecom industries.
Over the next ten years, this small band of experts tirelessly worked to develop and deliver next generation payment services. Makis Antypas, CIO of Viva Wallet, says that the company “is the first fully cloud-based digital payments institution in Europe.” They use Microsoft Azure to run their operations which ensures there’s no downtime for users. Their systems automatically adapt to changes in the quantity of customer transactions.
In June 2018, Viva Wallet announced a 0% acquiring fee for merchants who use Viva Wallet acquiring services. Dr Yannis Larios, Business Development Director at Viva Wallet, said: “We always strive to combine our top-notch cloud-based processing infrastructure and our principal membership for acquiring and issuing services, to benefit our merchant base in Europe. Today, we give our retail merchants the unique opportunity to have zero charges for all their Visa and MasterCard transactions, which are made by European consumers, when they use their funds through our business debit cards.”
Viva Wallet is a Principal Member of MasterCard and Visa for issuing and acquiring, and partners companies such as Microsoft, Alipay and PAX. It has a presence in the UK, Greece, Cyprus and Belgium and is now looking to open offices in other European countries.
Viva Wallet Pros & Cons
The following pros and cons are based on information available on Viva Wallet’s website and reviews from Trustpilot. Unfortunately, Viva Wallet has very few online reviews.
Pros:
- Great customer service
- Good rates
- Many complementary services
- Simple to set up and use
Cons:
- Sometimes slow to respond
- Problems with setting up an account
Viva Wallet Reviews
- Trustpilot: 2.9 out of 5 based on 142 reviews
Viva Wallet’s score is 2.9 out of 5 (based on Trustpilot).
Website: www.vivawallet.com
MISS LYNSAY MCBRIDE says
I did not want to purchase this i was trying to purchase temporary car cover and you have took my money i want to cancel this and get a refund asap
admin says
Hi there, we are a review site not Viva Wallet, you’ll have to get in contact with them directly.
Anna says
Are your fees are vatable for the company based in UK?
Wayne says
Terrible Company I’ve been with them 7 weeks and my Viva account has been cyber attacked in Ireland when I’m in UK.. stole money from a payment to Apple and they said it could be 6 months before I get the money back..unlawful and criminal I’d think again before using them🤬🤬🤬
Axel perugia says
Don’t used their service!! Got my account blocked with a simple email without any reason after 8 months with them!