Hike (Hike Up) is an Australian-based POS provider with international offices in the United Kingdom, United States, India, and Canada. They sell customisable and budget-friendly POS software and hardware tailored for retail businesses, suitable for both online and brick-and-mortar stores, that can even be used while on the go.
Let’s learn more about Hike’s software, hardware, and add-on features.
Sections
POS Software
Hike’s POS software can be installed on all kinds of devices, including laptops, tablets, PCs, and smartphones.
Here’s a list of the software’s essential features:
Cloud-based: The software is cloud-based, but it works even when you don’t have access to the internet. Whenever you do a transaction while the software’s offline, your payments will be automatically saved and synced to the cloud. Once you go back online, you’ll get to adjust or modify them.
Fast and accurate: Hike’s software has an ultra-quick scanner for various barcode sizes and a cloud-based search engine. All of your orders will be automatically processed quicker than ever.
Extra notes for orders: There’s an option to add extra notes to orders if necessary. For example, if a customer requests to get an order without specific ingredients, you can add the information in a note that will automatically sync to all software accounts.
Incomplete payment: The software allows you to accept incomplete orders. This option is an excellent asset for businesses that offer takeaway or online orders. Your clients can pay in cash or by card when the order is delivered.
Deposits: Your customers can leave deposits (lay-by) to reserve a specific item. When they do so, the item won’t be for sale.
Discounts: You can also add discounts to specific products, give refunds to customers whenever an item is faulty, and let them return an article within a particular timeframe.
Tax settings: The software has a specific feature that analyses and tracks tax rates in any region. This feature can be helpful for larger businesses with multiple online or physical shops in various countries with unique tax rates.
Multiple payment options: Your customers will be able to pay with debit and credit cards, cash, gift cards, and cheques. You can also add the option for your customers to collect loyalty points, which they can use for payment, and customise different payment processes.
Receipts: The software can be connected to a printer, so your staff will be able to print out receipts in just a few seconds. Or if you’d like to be more sustainable, you can send receipts via email. There’s an option to add links to your social media accounts to the receipts sent via email and a customised comment for your clients.
Finance management: Hike’s software comes with a cash and finance management feature. This feature is automatically updated, so it can help you keep track of all transactions anytime.
Staff shift data: The reports on your staff’s shift contain all the daily payments and totals, so you’ll get to see the exact sum of money that was processed during specific work hours. You’ll also get access to reports on daily transaction logs that show who created each of them.
POS Hardware
In addition to selling software solutions, Hike offers a plethora of hardware devices.
iPad-Compatible Hardware
Star mPOP counter: This counter is equipped with all the necessary devices for any retail business. It contains a printer for receipts, a sturdy yet compact cash drawer, a device for scanning barcodes, and a stand specifically designed for one iPad.
Elo PayPoint Plus counter: The Elo PayPoint counter is a little bit smaller than the Star mPOP one, but it’s as functional and affordable as its bigger version. It has all the devices that the Star mPOP has, minus the barcode scanner.
Hike iPad POS gadget collection: The Hike bundle contains three different gadgets: a Heckler Windfall device for iPads, a Star TSP650 printer that you can connect with Hike’s software via Bluetooth, and a scanner (SocketMobile S700)
Hike PC & Mac POS bundle: This bundle is compatible with any type of computer. It contains a cash drawer, a scanner (Honeywell 1400G), and a receipt printer that you can connect with the software via USB (Start TSP143).
Additional Hardware Solutions
You can also purchase individual hardware devices instead of an entire bundle or counter set.
Hike sells the following hardware that you can buy separately from the iPad-compatible hardware:
- Printers (Star and Epson)
- Scanners for various barcode sizes (Honeywell, Motorola, and Socket Mobile)
- Cash drawers (Nexa, APG Vasario, VPOS, Star)
- Printer for product labels (Dymo Labelwriter)
- Stands for iPad tablets (Proper swivel, Heckler)
Integrations
Hike can add add-ons and tools to your POS software to help you enhance your business and increase your sales. The company is partnered with different tech firms and platforms that offer add-ons for accounting, delivery, eCommerce, finances, and more.
Some of the integrations that Hike can add to your POS software are:
Payment Integrations
Hike’s software for UK customers is equipped with multiple payment add-ons for specific regions. Your customers can pay with all kinds of international debit and credit cards. Moreover, some devices for payment transactions support recent contactless payments, such as Near-Field-Communication (NFC) and Apple Pay.
Here’s a list of the payment add-ons available in the UK region:
Pricing
Hike offers three affordable subscription plans for their UK customers.
Essential
The Essential subscription plan costs only £49 monthly. It’s an excellent fit for small-sized retailers interested in using all the basic POS tools and features.
Here are the features you’ll get by subscribing to the Essential plan:
- Items
- Outlets
- Multiple registers
- Users and clients’ accounts
- Multiple users’ roles
- Transaction payment fees
- Turnovers
- Receipts for gifts
- A display till for customers
- A POS software for a physical shop
- Finance and accounting add-ons
- Stock items + variants
- Composite stock items
- Refund option
- Return option
- Discounts
- Deposits (lay-by)
- Stock management
- Business data reports (basic version)
- Activity logs
- Payments by cash, card, and custom
- Tutorials and access to the Help Center
- Ongoing customer support via live chat or email (24/7)
If you want to learn more about this plan, you can request a free-of-charge trial and test it out.
Plus
The Plus package is an excellent plan for retail companies on the road to expansion. It costs £69 per month, and it’s definitely worth the money.
This package contains all the features included in the Essential package, as well as the following ones:
- Application programming interface (API) access
- A POS software for an online shop
- Inventory add-ons
- Integration of Amazon Marketplace
- Integration of MailChimp
- Label printing
- Receipts for presents
- Measure units
- On-account order option
- Quotes and notes for credit
- Templates for receipts that can be modified
- Extra inventory features (i.e. transfer of specific stock items)
- Segmentation of clients
- Loyalty cards
- Roster
- Advanced options and settings for software users
- Custom-made user roles
- Custom data analytics
- Advanced data statistics
You can also request a free two-week trial and find out if the Plus package suits your company’s needs before subscribing to it.
Enterprise
The Enterprise package is created explicitly for multi-sized franchises and large-sized companies. Hike can customise the package and add the tools and features you request.
Enterprise contains all the features of the Essential and Plus packages.
It also includes three additional support features:
- Personal manager of the POS account
- Tailored onboarding help
- Advanced access to application programming interface (API)
There’s no fixed price for this package, but if you’re interested in subscribing, you can request a quote and talk to Hike’s sales support staff.
Company Background
Hike is an Australian-based POS provider that sells both software and hardware solutions for businesses in the retail industry. The software can be used both in-store and online in many places worldwide. Hike Up has a lot of internationally renowned clients, such as Mercedes Benz, O’Neill, Dyson, Jurlique, Saddleworld, Poolside, etc.
The POS software can be a great addition to any of the following businesses:
- Clothing shops (on-site and online)
- Shoe shop
- Accessories and jewellery shop
- Pet shops
- Bike shops
- Vape shops
- Kiosks
In addition to the hospitality businesses, the software can be used in coffee shops and takeaway restaurants.
So far, Hike is available in more than 101 locations and has offices in the UK, India, Canada and the USA. Their POS software contains e-commerce features, inventory and stock management, data reports on sales and staff, booking appointments, etc.
If you have any additional questions regarding their POS solutions, you can chat with their customer support employees, email them or call them at +44 20 3695 164
Reviews
Hike has 177 reviews on TrustPilot, with an average of 4.8 out of 5.0 stars. Most reviews mention the excellent customer and technical support provided by Hike.
The company has 42 reviews and 4.0 out of 5.0 stars on Software Advice.
It also has 42 votes on GetApp, with an average score of 4.0 out of 5.0 stars.
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Cloud POS says
Good pos system with so many features. My friend using the same type of cloud pos software, IDZlink POS for his retail business.