Payzone UK was incorporated in September 1995 and has been providing payment solutions to small businesses every since. Payzone is one of the UK’s leading payment service providers and handles over £1.2 billion of transactions each year.
Payzone Credit Card Processing & Payment Services
Payzone’s range of card machines accepts all major credit and debit cards, in 17 different currencies. If companies want to include American Express, they must contact Amex directly to have the card added to their machine.
Payzone’s card machines also accept Contactless and Apple Pay payments up to the value of £30.
- American Express in application to Amex
- Contactless up to £30
- Apple Pay up to £30
Other Payzone Products and Services
- eInvoicing: eInvoicing allows businesses to send invoices directly to their customers via email.
- Payment Gateway: Payzone’s payment gateway lets businesses take credit and debit card payments directly from their own websites.
- Virtual terminal: The ability to take payments via telephone or mail without the customer being present.
Payzone Pricing & Fees
Payzone doesn’t have fixed rate plans, they look at each company’s individual needs and put together a bespoke plan to suit that company.
Payzone doesn’t charge a set-up fee, a joining fee or an exit fee. It also has the shortest contracts in the business, at only 12 months.
To see how that compares have a look at: 2019 UK Merchant Account and Credit Card Processing Fee Comparison.
- Fraud screening
- No-set up fee
- No cancellation fee
- 12-month contract
- Developer support
- 24/7 UK based support
- Direct/API integration possible
- Phone payments
- Virtual payments
- Online payments
- Mobile Card machine
- Portable PDQ terminals
- Countertop Card machine
- Contactless payment
Payzone UK Limited was founded in 1995 and has its registered office in Lostock. The company specialises in providing payment solutions for SMEs and 15,000 businesses use their services, putting through over £1.2 billion each year.
2016 was a big year for Payzone. The company was acquired by Clive Kahn, Mark Dann, Rupert Lowery and Grovepoint Capital. Clive Kahn has been working in payment solutions for more than 30 years and is a former chief executive of Travelex and Cardsave. The company has grown from serving the convenience store sector, to providing payment services to a range of retail and non-retail business throughout the UK.
Mr. Kahn strongly believes in “a fair deal for UK businesses”. He understands that running a small business is challenging and therefore wants to ensure that taking card payments is easy and problem free for each of the company’s customers.
Payzone has over 350 staff and 90 local card payment specialists across the UK. This hands-on approach means that a specialist can personally help businesses with the set up or any other problems that may occur. Good customer service is exceptionally important to the company.
The company offers tailor-made pricing packages with no set up or exit fees. They also claim they have the shortest contract on the market, at only 12 months.
Payzone Pros & Cons
The following pros and cons are based on information available on Payzone’s website and reviews from Trustpilot. Unfortunately, Payzone hasn’t been reviewed on any other major sites.
- Great customer service
- Hands on help with set up
- Faulty machines immediately replaced
- Complaints about customer service when something goes wrong with terminals
- Can be a wait for customer service and then get cut off
- Some feel offers can be badly worded
- Poor and slow approval service
- Trustpilot: 8.0 out of 10 based on 1,089 reviews
How Does Payzone Compare?
Payzone doesn’t list its charges on its website, so it isn’t easy to compare directly with other payment gateways and merchant accounts. Go to the company’s request a quote page for a direct quote. You can read more on our merchant account comparison page.