CCBill is one of the largest third-party payment processors in the industry, working with more than 30,000 online businesses and processing over a billion dollars in transactions each year.
They offer a comprehensive set of proprietary backend and web-based administration systems for nearly any business model or project, with hundreds of included features in the processing package.
Let’s look at CCBill’s pricing structure and inspect their services in detail.
Sections
Prices/Fees
CCBill offers a range of pricing options, including standard, high-risk, adult, and custom pricing.
Standard
For standard pricing, CCBill charges a simple rate of 3.9% plus $.55 per transaction, which is convenient and secure for businesses of all sizes and industries. This makes it easy for companies to grow without the fuss of a credit application or payment gateway.
High-Risk
For businesses with complex or unproven models that require additional layers of compliance, fraud control, data protection, and customer care, CCBill offers high-risk pricing.
The rate for high-risk pricing is 5.9% plus $.55 per transaction, which reflects the additional expertise and consumer trust that CCBill provides for processing high-risk payments.
Adult Services
For adult businesses’ payment processing, CCBill is known for being a reliable service provider.
The rate for adult pricing ranges from 10.8% to 14.5%, depending on the specific needs of each company.
The Prices Only Apply to Online Payment Service Solutions (IPSP)
It’s important to note that the rates described above are for Online Payment Service Solution (IPSP) accounts, and other factors such as business location, transaction volume, and processing history could impact the actual rate.
Custom Pricing
CCBill provides a custom pricing option for more established and omnichannel businesses. This option is based on factors such as the industry, business model, and volume history.
They help clients accept payments through various channels, including online, mobile, physical stores, phone orders, and catalogue businesses. For those seeking a pricing option tailored to their unique requirements, consulting with a CCBill representative is recommended.
Product/Service Overview
CCBill provides merchants with a wide variety of products and services, including solutions for accepting payments through e-commerce, mobile, point of sale, and virtual terminals.
Consumer Support
CCBill’s Consumer Support department provides full support to CCBill Pay customers, offering assistance via phone, email, live chat, and web. The service is available in English only.
CCBill also provides 24/7 live billing and purchase support and handles any payment questions and issues to keep customers happy.
Business Automation
CCBill’s platform allows clients to automate every step of the pre-checkout and post-checkout process. This includes up-sales, cross-sales, and upgrades.
This automation helps maximise sales, improve customer satisfaction, and streamline operations.
Growth Support
CCBill allows companies to accept payments with a single processing provider through various methods. This ensures that when businesses expand to new regions or introduce new services, there is no need to search for a new payment solution.
Additionally, CCBill provides an array of innovative tools and features that promote company growth, facilitate access to new markets, and generate new traffic.
Event Communications
Businesses can talk to their customers at the right time, offering cancelling-customers discounts to give them a reason to stay and loyalty discounts to thank loyal customers for their continued trust.
Support and Direct Discounts
CCBill offers 24/7 support with cancel resolution, direct discounts to retain customers longer, and CCBill Pay, allowing customers to log in and pay with stored payment options.
Google Analytics and Google Ads Integration
To stay ahead of the curve, CCBill offers Google Analytics and Google Ads integration for detailed payment tracking, allowing businesses to analyse their current success to generate more sales in the future.
FlexForms Payment Forms Testing
FlexForms payment forms testing is easy with built-in customisation, A|B testing, instant promotions, and the exclusive CCBill Pay feature.
Real-time Payment Event Tracking with Webhooks
Payment events can be tracked in real-time with Webhooks, which are automated notifications companies receive when something important happens. This notification system provides valuable insights into buyer activity.
Merchant Connect Partner Network
Merchant Connect is a centralised marketplace that brings merchants together. With Merchant Connect, merchants can quickly and easily partner with each other to increase traffic and revenue.
The platform empowers one-click transactions between all merchants so that customers can make instant purchases from different merchants.
The platform features a pre-built script to handle affiliate merchant functions. Depending on their needs, merchants can be either Sponsor Merchants or Affiliate Merchants.
Sponsor Merchants can offer their product or service to other CCBill website owners, increase their incoming traffic, automate revenue sharing, and grow their customer base with new cross-sales from partners.
Affiliate Merchants can increase their revenue by offering their consumers another product or service, automating their sales flow, and simplifying the up-sale process on their site.
Customisable Payment Flows and Branding Options
CCBill’s web widget payment button is instantly customisable, translating to the user’s language and directing their payment flow.
Businesses can create custom payment flows, email receipts, buyer notifications, and customisable payment forms using CSS or integrated banners, images, and URL inventories.
Out-of-the-Box Branding Options
With CCBill’s out-of-the-box branding options, businesses can easily design branded checkout and communications processes without technical expertise.
Flex Forms System
Payment flows are the paths that customers follow when submitting payments. Merchants can set up payment flows to send customers to specific forms or payment processors, increasing the chances of making a sale. When a purchase is approved, the customer will receive an approval form, while a decline will send them down a different path.
FlexForms are a tool CCBill offers that allows merchants to create custom forms and payment flows. With the FlexForms Editor, you can create and perfect forms in minutes without starting from scratch.
CCBill’s FlexForms also offer an A/B testing feature that allows merchants to test different forms against each other to see which performs better. Merchants can edit any existing payment flow to turn it into a new one anytime.
In the CCBill Admin portal, clients can integrate Google Analytics and AdWords with FlexForms.
CCBill Pay
CCBill Pay is an online payment service that enables customers to store up to 25 payment options and pay for transactions through a FlexForm quickly and easily. Customers can complete a purchase with CCBill Pay by logging into their account and confirming the purchase.
CCBill Pay accounts can be created during any transaction via CCBill’s FlexForms, and customers can add up to 25 payment methods to their accounts. The service is available worldwide and is offered on every FlexForm at checkout.
CCBill Pay is designed to be a safer, quicker, and more convenient payment option for customers, providing detailed insight into their subscriptions and complete control over their transactions and stored payment options.
There are no additional fees associated with CCBill Pay, and all currencies available with FlexForms are supported. Customers can choose to pay with CCBill Pay in addition to other payment methods available at checkout.
Packages
Integrated Payments Service Provider (IPSP)
An Integrated Payments Service Provider (IPSP) is a comprehensive payment processing solution that bundles various essential business services.
The range of services offered by CCBill includes payment and subscription processing, a payment gateway, a merchant account, advanced payment forms, fraud prevention measures, marketing and traffic tools, PCI Level 1 compliance, and various other features.
Merchant Accounts
CCBill offers Merchant Account services, providing businesses with a merchant account and gateway access. This ISO solution suits all business models, including eCommerce, brick-and-mortar, mobile, and MOTO. Compared to other providers, CCBill’s Merchant Account services are more affordable and easier to integrate, making it an attractive option for businesses looking to streamline their payment processing.
Businesses can consult with CCBill’s merchant services experts via phone or chat to discuss their specific requirements and gain further insight into the company’s Merchant Account services.
Advanced Solutions
CCBill’s new API-based solution is recommended for experienced merchants who require more control over their transactional business, including third-party platform transactions. This advanced solution provides companies with a robust and flexible API, enabling them to tailor their payment processing experience, integrate seamlessly with their existing systems, and easily manage transactions.
Payments Ecosystem
CCBill’s payment processing system aims to accommodate various payment methods. Businesses can collect revenue from customers with CCBill whether they prefer to pay with a credit card, debit card, gift card, electronic check, localised billing, Apple Pay, or Android Pay.
European Payment Options
The European Union is a critical region with over 200 million online consumers. CCBill offers DirectPayEU and SEPA European Direct Debit to help businesses reach these consumers and convert their visits into sales.
DirectPayEU
This option is available to consumers in 36 European countries and includes iDEAL and GiroPay. DirectPayEU allows buyers to log in and pay directly from their personal bank account.
SEPA European Direct Debit
This option enables consumers in 32+ EU countries to purchase using their banking account information, providing an easy cashless payment method.
Business Operations
CCBill offers more than just payment processing solutions – the company has developed a range of valuable business operations designed to streamline processes and maximise the data available to merchants.
FlexForms
FlexForms is a dynamic payment form system provided by CCBill that offers customisable, responsive, and secure checkout pages. This feature allows businesses to create a seamless and branded user experience whilst ensuring transaction security.
With FlexForms, merchants can use various tools, including A/B testing, instant sale notifications, and customisable flows to optimise conversions and reduce cart abandonment rates.
Merchant Connect
CCBill’s Merchant Connect is a unique feature that enables businesses to form partnerships and cross-sell with other merchants within the CCBill network. This collaborative tool helps companies expand their customer base, increase revenue, and grow their businesses effectively.
By leveraging Merchant Connect, businesses can seamlessly promote and sell their products or services across multiple platforms and benefit from the increased exposure and traffic generated by other merchants.
Subscriptions and Automation
CCBill offers subscription management tools and automation features to help businesses efficiently handle recurring billing and customer retention. The platform allows companies to set up customisable subscription plans, automate billing cycles, and manage customer communication.
These tools not only streamline the management of subscriptions and customer retention but also enable businesses to focus on growth and development without worrying about the technicalities of recurring billing.
Webhooks and APIs
CCBill provides an extensive set of webhooks and APIs, empowering businesses to integrate their existing systems and platforms seamlessly with CCBill’s payment processing capabilities. This ensures that companies can take advantage of CCBill’s features without disrupting their current infrastructure.
Webhooks and APIs allow businesses to automate processes, receive real-time transaction updates, and access essential data to gain insights into their operations and customer behaviour.
Affiliate System
CCBill’s built-in affiliate system helps businesses grow by attracting new customers through affiliate marketing. This feature enables companies to set up and manage their affiliate programmes, track performance, and automate affiliate payouts.
The affiliate system simplifies the process of recruiting and managing affiliates, allowing businesses to expand their reach, increase conversions, and boost revenue through effective marketing partnerships.
Customer Support and Risk Management
CCBill prioritises customer support and risk management, offering 24/7 live customer service and comprehensive fraud protection tools. These features ensure that businesses receive the necessary assistance to resolve issues quickly and efficiently whilst safeguarding against fraudulent activities.
With CCBill’s robust customer support and risk management, businesses can maintain a secure and trustworthy environment for their customers, fostering long-lasting relationships and promoting business growth.
Consumer Trust
CCBill is a well-known, proven company, and consumers trust its name. This can make it easier for your business to build credibility and increase conversions.
Company History
CCBill is a global financial technology company founded in 1998 in Tempe, Arizona. As one of the first third-party credit card processing service providers, they offered media merchants a simple way to monetise their content and accept credit card payments directly from their websites.
Today, CCBill is working with more than 30,000 businesses in 197 countries.
With business, finance, infrastructure, and resource centres throughout the U.S. and Europe, CCBill processes billions of consumer transactions each year. Their services provide merchants with a hassle-free way to manage their accounts, accept payments, and retain global customers. They also offer preferred payment methods, including VISA, MasterCard, ACH Transfer, SEPA, and many localised payment types.
User Reviews From Around the Web
As with any service, it’s essential to consider the experiences of its users. Several user reviews are available on the web for CCBill, providing valuable insights into customers’ experiences with the payment company.
- Trustpilot – 1.8 / 5 (based on 53 reviews)
- G2 – 3.8 / 5 (based on 3 reviews)
- Sitejabber – 1.2 / 5 (based on 188 reviews)
Taking all reviews into account, CCBill achieves a score of 2.2 / 5 out of a total of 244 reviews. While some users found the platform to be customisable and easy to use, most users reported issues with customer service, billing problems, and account suspension.
User Reviews
CCBill User Reviews
Review Summary
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