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Web-Merchant Services Payments Reviews: UK Fees & Pricing


By: Ian Wright | Last Updated: October 13, 2023

Web Merchant Logo

Web-Merchant has been in business for over 20 years and was the first UK company to provide online payments. It offers an all-in-one solution to allowing businesses to accept credit and debit cards from customers – a merchant account and a payment gateway.  Since its founding in 1997, Web-Merchant has successfully processed over 1.5 billion transactions.

Sections

  • Web-Merchant Credit Card Processing & Payment Services
  • Web-Merchant Pricing & Fees
  • Web-Merchant Features
  • Company Background
  •  Web-Merchant Reviews

Web-Merchant Credit Card Processing & Payment Services

Web-Merchant Payments

Web-Merchant has a range of payment solutions for accepting payments online, through smartphone and app payments, and Chip N’ Pin credit card machines. Web-Merchant accepts a range of payments types in over 120 currencies.  The company accepts most major credit and debit cards, including: –

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners
  • Discover cards
  • Carte Bleue
  • iDeal
  • Sofort

Web-Merchant Pricing & Fees

Web-Merchant provides a combined merchant account and payment gateway.  Their rates are the same for all cards and there’s no difference in fees between EU and worldwide cards.

  • Standard
  • UK, EU, US, CA, AU & NZ – low – medium risk businesses
  • Set-up fee – N/A
  • Monthly fee – £10
  • Processing fee – 1.6%
  • Transaction fee – 20p
  • Payout – Daily
  • Virtual terminal – free
  • High Risk
  • UK, EU and Worldwide – high risk businesses
  • Set-up fee – TBC
  • Monthly fee – TBC
  • Processing fee – from 3%
  • Transaction fee – TBC
  • Payout – Weekly
  • Virtual terminal – free
  • Adult
  • UK, EU and European – Adult industry businesses
  • Set-up fee – £300
  • Monthly fee – £25
  • Processing fee – from 3%
  • Transaction fee – 30p
  • Payout – weekly
  • Virtual terminal – free
  • eCHECK
  • Worldwide – any industry (excluding gaming)
  • Set-up fee – N/A
  • Monthly fee – $20
  • Processing fee – 10%
  • Transaction fee – N/A
  • Payout – Instantly
  • Virtual terminal – free

Source:  Web-Merchant Pricing

To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.

Web-Merchant Features

  • 3D Secure
  • PCI compliance
  • Free virtual terminal
  • Free repeat billing
  • CMS – central management system to manage online account and payments
  • Reporting tools
  • Numerous integrations – Complete API, Hosted Payment Page and Alternative Payments
  • Recurring payments
  • Dedicated account manager – direct dial number
  • No termination fee
  • Month by month contracts
  • 24/7 technical support (UK support)
  • eCheck ACH payment solution
  • Virtual terminal (MOTO payments)
  • Chip N’ Pin credit card machines
  • Smartphone credit card terminals

Company Background

Web-Merchant was established in 1997 and has its head office in Kingston upon Hull, UK and processing offices in Cambridge and Amsterdam.  The company was founded to make it quicker, easier and cheaper for businesses to take payments.  To date, Web-Merchant has processed over 1.5 billion transactions.

Web-Merchant was the first company in the UK that could provide online merchant services, and, for a few years, it was the only company.  In 1997, it partnered with KLELine, which is a subsidiary of the major French banking group, Banque Paribas.   Web-Merchant partnered with NatWest and RBS in 1999 and in 2005 began dealing with other acquiring banks, including Elavon and Bank of Israel.  Today, the company has relationships with many acquiring banks worldwide.

Web-Merchant Services process online and phone payments worldwide.  Not only were they the first company to advertise processing costs online, they were also the first to provide would be merchants the opportunity to apply for an account online.   Customer service is very important to Web-Merchant which is why each merchant has a dedicated account manager with Web-Merchant and with their acquiring bank.

 Web-Merchant Reviews

At present, there are no online reviews of Web-Merchant, apart from those on the company’s website.  It’s therefore difficult to give a true Merchant Machine score based on so little information.

Website:  www.web-merchant.co.uk

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