Formerly known as Emperium POS, TISSL is a London-based supplier of modern POS software systems to hospitality and retail businesses worldwide. Their user-friendly POS software and hardware is easily integrated and fully accessible online, so it’s pretty easy to manage it from anywhere globally. On top of that, their POS systems are multi-lingual and an excellent solution for companies that have a cloud-based office.
Let’s cover their POS systems’ features, tools, and pricing.
Sections
Features
Since TISSL offers an enterprise structure, you can use its software for various sites simultaneously – all from only one back-end office! If you’re managing a company that has several locations, you’ll find their POS as an excellent solution for you.
By using only one back-end office, you’ll be able to control, modify, and adjust all your menus, give away permissions, or get access to granular reporting in a concise timeframe. Their POS software and hardware are perfect for the following businesses in the hospitality or retail industries:
- Bars and pubs
- Nightclubs
- Restaurants
- Coffee shops
- Hotels
- Takeaway or quick services
Here are the features and tools they offer.
EPOS Software for Hospitality Services
TISSL offers innovative electronic point-of-sale software for businesses in the hospitality industry, such as bars, restaurants, hotels, nightclubs, etc. Their software solution is 100% cloud-based and offers modern user licensing, which lets you be completely flexible and customise your package to suit your company’s unique needs and requirements.
Here’s a link where you can request to get a free product demo.
You can select the integrations, menus, and hardware you’d like to add to your package. The payments, T&A, user accounts, and modules for orders via smartphone apps are fully integrated and pre-built into the software.
The company also offers to install their POS software on the hardware you’re already using. Sometimes, this is the most profitable option, especially if you’re trying to reduce spending money from your budget.
Here are some other features of the POS system.
Enterprise structure: This is the most essential feature of TISSL software. Its enterprise structure lets you track and monitor several venues simultaneously by accessing your account from any location.
Licenses for all users: Your POS users will get a permit to enter the POS system. They can do that simply by logging into their account from any device (or even multiple devices at once), including laptops, smartphones, tablets, etc.
Orders via mobile: With this POS system, your customers can make an online mobile order and pay through an app.
Granular reporting: If you’d like to get data reports regularly, this POS system is the perfect solution. TISSL offers high-level, detailed reporting, so you’ll get all the information on how your company operates. Granular reporting can help you track down inconsistencies and positive and negative impacts, helping you elevate your business to a higher level.
Unique design interface: TISSL software’s design is entirely customisable so that you can adapt its interface for the specific needs and purpose of your company. You can adjust the colour palettes, fonts, and overall design to match your business’ logo and branding.
Accounts for your customers: Your customers can create accounts, so you can store customer-relationship-management (CRM) statistics and data, as well as the charges or deposits they make at any given time.
A log that’s time-stamped: With a log that’s activated each time there’s a new order, you and your staff will be able to track all the orders that your customers make at any time.
Automated menus: Not only you’ll get to make basket deals, but you’ll also be able to set your menus automatically.
Platform for Mobile Orders
TISSL created a brand-new platform for mobile orders that are specifically designed to improve and speed up the ordering process. This platform is very fast and completely user-friendly, and it offers a very speedy way to order simply by using a smartphone.
Customers will be able to make their orders without even downloading a mobile app. All they need to do is acces the POS software system online, where they can choose whatever they want to order. The payment is also very simple – they can pay either through their online wallet or by using a credit or debit card.
Here are some of the platform’s features.
Collect or order in: Through the POS platform, customers can make an order and choose whether they’ll collect it in person or get a delivery service. To do that, they only need access to the Internet and a smartphone.
Quick service: Using the platform, customers will no longer have to wait in line to order their food. They can do all that from the comfort of their home. Also, since it’s an online platform, you won’t need additional staff members to get orders from your customers.
Pre-built in the POS system: The mobile order platform can be pre-built in your POS system. You can create and customise the smartphone menu and manage the platform from your cloud-based office worldwide.
Confirmation of payment: Your customers will get a confirmation of payment (COP) via SMS text, QR code, or URL. You can choose your most preferred option out of the three. They’ll also get a receipt and confirmation of payment at their e-mail address.
Real-time updates: You and your customers will get a real-time update on the orders, so you’ll always be able to track each order and see how much time it’ll take to prepare and deliver.
Option to provide extra info: If your customers want to leave additional information for your staff, such as specific allergens that they’d like to be excluded from their order, they can do so while creating their order.
If you’d like to get a callback and learn more about the TISSL platform, you can contact them here.
Integrations
Since TISSL is one of the leading suppliers of POS systems, they’ve successfully developed and nurtured their business relations with various partners that offer POS integrations through their software and hardware platforms. Some of their partners are:
- QSR Automations – installations for kitchen display screens
- Giftpro – customer gift cards, vouchers, and event tickets
- Fetchify SMS – lookup for addresses
- OpenTable – analytics and reservations
- SevenRooms – analytics and reservations, and management software
- Formitable – analytics and online reservations for restaurants
- MarketMan – management software and stock monitoring/tracking
- Stocktake Online – business management and stock monitoring/tracking for bars, nightclubs and restaurants
- Deliverect – management and monitoring of delivery methods, integration of orders to POS systems
- Highlevel – software for property management
To learn more and discover all their partners, browse through the information on their website.
Additional Features: Hardware
Although TISSL’s main selling product is POS software, they also offer excellent hardware options for both retail and hospitality services, including installation deals and packages of brand-new hardware.
Here’s the hardware available at the moment:
TISSL Lite
TISSL offers two TISSL Lite hardware packages and three software packages.
Both hardware options have a cash drawer, terminal screen, and printer for thermal receipts. By purchasing one of these packages, you’ll also get their TISSL software, as well as customer support, installation, and training through the phone.
The TISSL Lite hardware + software is an excellent choice for start-ups and small companies. For pricing and additional info, you’ll need to get in touch with their customer support.
Once you purchase TISSL Lite, you’ll receive an email with instructions and a unique link to register to get your license. Through this link, you’ll have immediate access to the POS system back office. When you get access to the back office, you can adjust and set up all the different POS system categories, tools, integrations, pricing, and license users, and get access to your reports.
Tailored EPOS Systems
The second option they offer is to tailor your own POS hardware solution. You can select what hardware tools and software solutions you’d like to purchase, and you’ll get their technical customer support and free telephone installation and training. For prices and more info, contact them here.
Technical Support
Another great thing about TISSL is that they offer technical support for all their customers. Their priority is to find a suitable solution for everyone, so if you need their help with any matter that concerns your TISSL POS hardware or software, you can contact them from 9 am until 12 am, any day of the year.
The company offers two contact options – via email or phone. Also, it doesn’t matter when you initially purchased your hardware or software, you can contact them whenever you want. So, even if you call them years after buying their products, they’ll assist you with free technical support.
Each of their customers gets a user license without extra fees, so you won’t need to pay anything to contact customer support via phone or email. You’ll get full technical support included in your POS software license.
Here are a few extra details about their hardware customer support.
Device replacement: TISSL will replace any malfunctioning device in less than two days (48 hours). Once they return them, their technical team will try to repair your device, and if fixing it is not possible, you’ll get to keep the new one as a free replacement.
Assistance by experienced engineers: Whenever there’s an issue with your hardware or software tools and features by TISSL, you’ll get help from their field engineers that have years of experience in fixing POS systems.
On-site devices: TISSL has on-site devices that are always available for their customers, so you won’t have to wait long to get a replacement for a malfunctioning device.
Prices and Fees
TISSL offers four different software licenses:
- Five users: £55 per month
- Ten users: £105 per month
- 15 users: £155 per month
- Custom: Contact TISSL to get an offer
Once you purchase a license, you’ll have complete access to their software and you’ll be able to access the front-end and the back-end point of sale. Their software is pretty flexible and easy to download, so you can use it from more devices at once and simply log in to your account.
Here’s what you’ll get by purchasing one of the software’s licenses:
- An easy-to-use cloud-based software
- Site locations without limitations
- Using the software from as many devices as you want
- Free and frequent POS updates
- Customer support by telephone and email
- An enterprise structure
- Frequent data reports
- Integrations about market-leading
- KDS screens (or kitchen printing)
- An intuitive and user-friendly screen design
- Complete table management
- Personalised accounts for all your customers
- Split payments
- Time and attendance system
Company Background
TISSL is a POS supplier based in London. Formerly known as Emperium POS, the company was founded 20 years ago by Kevin Coetzee, the company’s original managing director. Now that it’s been acquired by TISSL, it offers services in more than 21 countries worldwide. The company operates throughout Europe, the USA, Hong Kong, Canada, as well as Dubai and Saudi Arabia.
User Reviews
TISSL has seven reviews on TrustPilot and an overall score of 4.0 out of 5. Most of the reviewers on Trust Pilot only have positive words for the company, saying that it offers excellent service and software, especially for businesses in the retail industry.
The company also has 5 reviews on Technology Advice and an average score of 3.5 out of 5 stars, and ten reviews on Capterra, with the lowest average score out of all review websites – 2.5 out of 5 stars.
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