TillPoint is a Sheffield-based POS provider for hospitality and retail businesses. The company offers fully customisable ICRTouch electronic POS software solutions for convenience stores, markets, beauty and hair studios, garden centres, pubs, hotels, clubs, restaurants, and more.
Here’s what TillPoint offers in more detail.
Sections
Hospitality and Retail POS
TillPoint sells POS solutions and additional tools and features, all manufactured by ICRTouch.
The POS software is called TouchPoint, and one of the most popular tools usually purchased alongside the POS software is TouchOffice Web, a cloud-based management software.
All of the POS software and hardware solutions by ICRTouch are quick, affordable, and easy to use. Plus, the software can be adjusted to your company’s specific wants and needs and integrated into your already-existing hardware.
You can order customisable POS software and hardware for the following types of hospitality and retail businesses:
- Nightclubs
- Pubs and micropubs
- Bars
- Coffee shops
- Restaurants
- Play areas for children
- Hotels
- Golf and sport clubs
- Members club
- Takeaway restaurants
- Delis
- Garden centres
- Convenience shops
- Nail, beauty, and hair salons
- Vape shops
POS Features
ICRTouch’s POS solution sold by TillPoint comes with excellent tools and features, but what makes it stand out among other POS software is its flexibility and data protection option, even in case there’s an unexpected power failure.
Here are some of the essential features of the electronic POS solution:
User-friendly: The software is known for being user-friendly and intuitive, so your employees will need a day or two to learn how to use all of its features. Plus, TillPoint and ICRTouch offer to help your staff learn how to use the software by conducting a thorough demo.
Surveillance and security integration: ICRTouch’s POS solution has a CCTV integration. All of the transactions, staff, and customer information will be protected by malware detection software that will keep your business safe from theft.
Sign-on feature: The sign-on feature can be integrated into your display tills. This feature will stop any unauthorised employee from accessing the software information you’d like to keep visible only for selected employees.
Image buttons: Instead of plain text, the POS software will show a list of all your products with unique image buttons. This feature can make your staff’s job much easier in detecting the exact product on the display tills.
Integrated payment tool: The software comes with an integrated payment add-on, which will help your employees process payments as quickly as possible. Whenever there’s a new payment, the software will automatically update the payment data reports.
Loyalty software service: The best way to show your customers that you care for them is to offer exceptional working standards and services, and one way to do that is by implementing loyalty services. This service type is more direct and personal and tailored entirely to suit your customers’ needs.
The loyalty software can be implemented through the electronic POS and will provide you with data capture for all your customers. It will create personalized deals and discounts for your customers, depending on their overall interest, spending, and engagement with your business. The software will automatically track each time your customer visits your business and makes a purchase.
ID verification for loyalty cards: There’s one requirement to use the loyalty software – distributing loyalty cards for your customers. Whenever your customers use a loyalty card on one of your display tills, the software will ask to verify their photo ID. This type of verification can help you keep track of the customers who are using their loyalty cards, and it will detect fraud in case someone tries to use another person’s loyalty card.
Integration and scalability: The POS software can integrate with a range of products by ICRTouch. All the data saved in the software will be automatically synced with the features and add-ons you choose to integrate it with, such as TouchOffice Web, PocketTouch, ByTable, TouchKitchen, and more.
Menu adjustment and scheduling: The software allows you to adjust your menu and schedule when you want to add new prices for happy hour or promote specific products. The software will automatically update the TouchPoint display till, and whenever happy hours or product promotions are scheduled, your guests will pay a different price.
Bill splitting: Whenever your guests want to split their bills and pay separately, your staff can easily divide them several times with the automatic feature integrated into the POS software.
Translation: The POS software also lets you translate orders in multiple languages. For example, when your front-office employees get an order, it can automatically be processed in a different language on the kitchen display.
Multiple add-ons: The software comes with various integrated add-ons, tools, and features, such as add-ons for accounting, payment, kitchen and staff management, etc.
Alerts: The software lets you create fully automated messages to alert your staff for various reasons, such as age/ID verification, notes about allergens, etc.
Member cards: If your business offers membership options, you can distribute member cards to all your customers. You’ll get reports on the expiry and start date of each card and an option to track and monitor your customers’ card balances. In addition, there’s an option to pre-load the member cards with cash and use them for payment.
Customer records: Some businesses in the hospitality and retail services, such as nail, hair, and beauty salons, need to keep customer records. The POS software lets you keep track of your customers’ data so you can quickly access the necessary information at any time.
Analyse business margins: The POS software has a unique finance add-on that can record if there’s a manual adjustment made by any one of your employees at the last minute. Once it records a change, it automatically adds it to the sale and transaction reports. Tracking last-minute adjustments and changes is essential for any business to keep a clean accounting record.
Extra security features: TillPoint offers to install extra security features on your display tills that can diminish the probability of theft or similar incidents. Some of these features are unique pin numbers, RFID cards, fingerprints for signing in, etc.
In addition, some businesses also choose to add the safety feature known as cash declaration – manually entering a record of the amount of money processed through the till. Your staff can access the extra security features by logging in to your account and choosing “Journal viewing.” Any activity is automatically saved into the software, so you can access your account and monitor the security features wherever you are.
24/7 customer support: TillPoint also offers technical support whenever you need help with any specific POS add-on or feature.
TouchOffice Web
In addition to the POS software, you can also purchase the cloud-based software TouchOffice Web by ICRTouch. This software is specifically designed for businesses in the hospitality and retail niches that want to improve their management.
With this powerful software, you can keep track of different aspects of your business, such as product pricing, staff schedules, stock products, data reports, and more.
Here are some of the essential features of the TouchOffice Web:
Real-time data: With this software, you’ll have access to real-time data on each transaction and sale your company makes. The software automatically stores the data in graphical charts. The visuals can help you track and analyse patterns or sale trends and determine if there’s room for improvement.
Historical in-depth insights: In addition to the graphic reports, you’ll get historical in-depth information about the performance of each employee and your daily sales and profit. You can analyse and compare the data to see how your business performs compared to last month or year.
Real-time remote adjustments: Since the software is cloud-based, you can use it wherever you are, at any time. Simply log in to your account, and you can change the menu, adjust the staff schedule, add or remove happy hours, and analyse your data reports. When you save the changes, they will automatically appear on the displays where the TouchOffice Web is installed.
Track your staff’s attendance: You can track your staff’s attendance record and see when they’re at work and when they leave. This feature can help you find out if someone’s abusing the work rules.
Fraud and misuse management: You can control access to the software, ensuring that only authorised individuals can view sensitive analysis and data. This keeps your data both secure and safe.
Sales data add-on: TouchOffice Web comes with several integrations, one of which is Xero, a software platform specifically designed for accounting purposes. Whenever you want to access your sales data, you can do so with the help of Xero.
Stock-level monitoring: The software also lets you monitor product availability at any time. You will always know when you need to restock specific items. Also, you’ll get regular reports on stock returns, missing products, and casual wastages, which will allow you to track and find out why specific products are missing.
Additional Features
Here are a few additional features that TillPoint offers.
TouchStock
TouchStock is a powerful device that will help you track and monitor your stock, check the stock deliveries, generate and add labels, and scan barcodes. The device is hand-held, so your staff will be able to take it wherever they are. With this device, your staff will be able to scan the products as soon as they arrive.
In addition to the basic features the device has, you can use it to monitor your company’s wastage and find out how much of your stock goes to waste. Also, since your staff will use this tool to scan all the available items, you’ll always know whether you need to refill and restock specific products.
ByTable
ByTable is an additional ICRTouch POS feature that TillPoint sells. It is an excellent asset for hospitality businesses such as restaurants, coffee shops, hotels, theatres, stadiums, and pubs that want to include serf ordering in their regular service. Your customers will be able to place their orders and pay from their tablets or smartphones, all the while sitting at their table, which will save you and your staff quite a lot of time.
ByTable can be tailored to meet the specific criteria of your company’s branding. You can adjust all of the design elements and add your logo to it.
TillPoint will provide you with all the necessary details on how ICRTouch’s technical support team can implement ByTable in your business. The process involves creating a smartphone app, integrating ByTable into it, and teaching you and your staff how to use it.
The app doesn’t charge any commission and doesn’t have hidden transaction fees, so you’ll get to keep all the money you make from your daily sales.
PocketTouch
PocketTouch is an electronic hand-held POS solution specifically designed for your staff. Your employees can use PocketTouch to take orders on PAX, Android, Windows, and iOS tablets or smartphones.
The feature lets you improve your customer service, reduce long waiting lines, and improve the speed and accuracy of your staff. With PocketTouch, your team can process several orders much faster than by writing them down.
Pricing
At the moment of writing this article, TillPoint doesn’t offer any information on the prices and fees of their products. However, you can visit their official website if you want to contact them to get a quote or ask for a free demo. You can also call them on this number: 01246435004
Company Background
TillPoint is a company that specialises in selling electronic POS solutions for hospitality and retail businesses. The POS they sell is suitable for all kinds of bars, clubs, hotels, restaurants, retail shops, hair, nail and beauty salons, delis, and other businesses.
The company was initially launched in 1999 and operated only in the Sheffield area. In the last two decades, it has slowly but surely become a leading POS provider in the United Kingdom, primarily in two regions – North Midlands and South Yorkshire. The current running CEO of the company is Ahmed Ameen, and Sheida Samiei is the CDO.
Reviews
TillPoint has 171 reviews on Trustpilot, with an average score of 2.6 out of 5.0 stars. Some reviewers complain that the company’s technical support couldn’t be reached and the company’s phone doesn’t function.
In addition to Trustpilot, the company also has:
- 19 reviews on Software Advice, with a higher average score of 4.5 out of 5.0 stars
- 19 reviews on Capterra with an average score of 4.7 out of 5.0 stars, and
- 19 reviews on GetApp with a score of 4.7 out of 5.0 stars.
TillPoint scored 4.0 on average out of 5.0 stars from 13 Google Reviews.
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