Founded in 2001, pointOne is a Langstone-based EPoS provider that creates inventive and user-friendly EPoS tools and assets for businesses in the hospitality industry. The company’s primary goals are to help their clients improve their revenue, increase customer loyalty, and develop excellent customer service.
Since the company offers many different EPoS services, you can select only the ones you need for your company, so let’s see what’s on offer.
Services
Here are all the services pointOne offers, starting with their EPoS solution.
EPoS
pointOne EPos provides an electronic-point-of-sale system with various tools and assets carefully accustomed for the following hospitality and entertainment sectors:
- Multi-sites
- Casual dining
- Pubs and bars
- Takeaway
- Theatres
- Hotels
- Quick service
- Coffee shops
Their EPoS system comes with the option for reservations and table management, accurate integrated payments, management and ongoing adjustments of your menu, staff scheduling, secure login, and a system for checking the accuracy of attendance and time.
Price
To get a custom price for your business, you’ll need to book a demo and contact pointOne EPoS.
Features
The EPOS system has many features that can be of excellent help to all kinds of hospitality businesses. Here’s a brief list of their user-friendly features:
Integrated management software: pointOne EPoS offers integrated management software for all kinds of purposes. You name it – they have it! From accounting and payment to event and venue management, they offer integrated software for various purposes.
All of their integrations are implemented smoothly, and their software is easy to use. If you need help managing your finances and a top-notch accounting electronic service, you can integrate one of these accounting software – Xero or Sage.
Let’s take their integrated payment as a great example of the excellent features they offer. It’s convenient since it’s flexible and lets customers have the option to pay by splitting the bill and pay through a contactless bank terminal, it’s not time-consuming since its PDQs are fully integrated, and it’s 100% accurate, with a guarantee that it won’t make any unwanted mistakes.
Also, they offer plenty of various software choices from which you can select the one you’d like to integrate with your device. Some of the most popular ones are Atoa, Dojo, and Receipt Hero.
Hardware: pointOne EPoS offers a refined and convenient hardware package that’s a real game-changing solution for all kinds of hospitality services. They offer static till terminals, self-serve, independent QSR and table kiosks, and mobile devices for tableside ordering.
In addition to the primary gadgets, they offer a few supporting devices, such as thermal and kitchen printers, cash drawers, biometric devices (card or fingerprint readers), kitchen screens, and more.
Kiosks and Self-Services
As mentioned above, pointOne offers efficient and intuitive technology for self-serving, which will reduce the waiting time and improve the average spending speed. At the moment, they offer:
QSR kiosks: Quick service restaurant (QSR) kiosks are perfect for businesses in the hospitality sector as self-service gadgets that will increase the amount of money your customers spend. There will be no long waiting lines anymore, and your employers won’t need to meet and greet customers twice – once to take their order and once to hand it to them. They’re an excellent solution for restaurants that have a large number of daily customers.
Table kiosks: If you have a pub, a dining restaurant, or a bar, the table kiosks can be an excellent addition. By placing an ordering device on all the tables, your customers can browse through your menu, select what they’ll eat and drink, and pay, all from one place. Like QSR kiosks, the table ones are an excellent asset that’ll decrease the interaction time between your staff and clients.
Online Ordering
pointOne EPoS also offers a mobile application for payment specifically designed to help customers order and pay from their smartphone. Here are the pros of the online ordering method for your business:
Keep track of customers’ data: With online ordering, you’ll get to save important data in your app so your customers won’t need to retype all their info every time they make an online order. Plus, you get to save money if you add an option for them to collect their order instead of delivering it to their address of choice.
Become a cashless business: Becoming a cashless business is not that difficult nowadays. It’s the 21st century, after all! You can simply stick to online orders via a credit or a debit card and exclude the option to pay in cash once the food’s delivered.
Transparent and fair pricing: Through online ordering, there are no rising or hidden taxes or other costs. If you want to add a monthly fee for your customers, you can do that, but it’s not necessary, so basically, they can use the app for free.
100% EPoS integration: Online ordering is perfect if you want to fully integrate your business with EPS. If you want to modify the pricing or menu, you can make these adjustments through the mobile app by entering the EPoS software system.
Kitchen Management
pointOne’s kitchen management solution is a great way to make your kitchen more efficient. If you opt for this option, they offer to deliver concise and top-notch instructions and guidelines to your kitchen employees and add a wall-attached touchscreen where your staff will see all the orders at once.
Here are some of the benefits of kitchen management:
Simple order tracking: By adding a kitchen management touchscreen, the order tracking will be much simpler. Your staff will be able to keep track of the orders and how long they’ll take through the live reporting option. This way, the chefs can let the waiters and delivery workers know when the dish is prepared for serving or delivery.
Cost-saving: If you opt for using a kitchen screen, you’re also opting for the most sustainable option since you won’t need to spend extra money on paper rolls, pens, or printer cartridges.
Company Background
pointOne EPos was formed in Cardiff in 2001. In 2010, they had 1000 site installs, and in 2014, the team won their first Readers’ Choice Award. That same year, they also launched a brand-new feature – the Cutting Edge Kiosk Solution. In 2018, the company’s team expanded to 35 employees, and two years later, they launched their brand new head office platform.
User Reviews
pointOne EPoS has eight reviews on Glassdoor and an average score of 3.3 stars. 50% of the reviewers would recommend working for this company to their friends.
The company has an overall score of 2.9 on Trustpilot and only two reviews, so there’s not much information on the customers’ experience with the company’s tools and services.
So far, there are no other reviews on pointOne EPoS available online.
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