Epoch Payment Solutions Payments Reviews: UK Fees & Pricing

Epoch, an India-based payment solution for online merchants, offers simple, all-inclusive merchant integration, powerful automated international customization, and flexibility to cater to unique and sophisticated demands since 1996.

As a global provider of online billing services, Epoch enables businesses to process credit cards, debit cards, and various other payment types efficiently and securely.

Let’s take a look at their prices and fees, then review their services together.

Prices / Rates

Epoch provides a transparent and straightforward pricing structure that encompasses all aspects of its services. This comprehensive processing solution boasts various advantages and features, such as Secure Payment Forms, a Global Call Center, Level 1 PCI Compliance, 24/7/365 Billing Support and Merchant Support, Flexible Billing Methods, Customizable Forms, Device-CompatibleForms, and Easy Integration.

Processing fees are based on volume and automatically adjust according to your current sales figures. Notably, Epoch does not withhold any reserve. The pricing tiers are as follows:

• Tier 1: 0 – $5,000 – 15.00% processing rate
• Tier 2: $5,001 – $7,000 – 14.75% processing rate
• Tier 3: $7,001 – $9,000 – 14.50% processing rate
• Tier 4: $9,001 – $12,000 – 14.25% processing rate
• Tier 5: $12,001 – $15,000 – 14.00% processing rate
• Tier 6: $15,001 – $20,000 – 13.75% processing rate
• Tier 7: $20,001 – $25,000 – 13.50% processing rate
• Tier 8: $25,001 – $35,000 – 13.25% processing rate
• Tier 9: $35,001 – $45,000 – 13.25% processing rate
• Tier 10: $45,001 and above – Contact Epoch for pricing details

Your processing rate is automatically and periodically adjusted according to your sales volume. As your transaction amounts grow, your fees will decrease based on predefined tiered rates outlined in your contract.

Having said that, Epoch does not charge any fees for setting up an account. However, if you are a merchant selling digital content from a U.S.-based company, you will be required to pay Visa and MasterCard registration fees.

For clients in the EU, only the MasterCard registration fee is applicable. To open an account with Epoch, you must accept both Visa and MasterCard. The initial fee and the annual renewal amount to $1,000 for EU and US merchants. This fee is paid during the contract initiation, and Epoch then pays the card associations on your behalf.

Services Overview

Localized Diverse Payment Options

Epoch enables merchants to maximize sales by offering a wide range of local, regional, and international payment types. This allows customers to make purchases using their preferred payment methods. Some of the many payment options include Visa, Mastercard, PayPal, Discover Card, JCB, and PaySafeCard, among others.

Their platform also automatically converts the currency typed based on the customer’s IP, so they can see the prices in their own currency.

Worldwide Perspective

Epoch helps you monetize your international traffic by providing a customized buying experience for customers around the world. The platform automatically translates payment forms into over a dozen languages and converts product pricing to the local currency equivalent.

Security

As an approved Visa and MasterCard Payment Facilitator, Epoch is dedicated to data security. The company was the first to be certified as PCI-DSS compliant in 2002 and has maintained this status by successfully completing PCI-DSS Level 1 audits every year.

Extraordinary Flexibility

Epoch is adaptable to the unique needs of various businesses, from internet start-ups to large multinational organizations. The platform offers feature-rich APIs, allowing customization of data structures, object classes, and variables. Secure payment forms promote your brand while maintaining the continuity of your design.

Robust Billing

Epoch handles every aspect of billing, offering options such as recurring billing, per-unit billing, one-time billing, and one-click billing. This flexibility enables merchants to cater to the diverse needs of their customers.

Inquiries and Support

Epoch provides professional customer service and technical support to merchants located in the United States and Europe. You can contact them 24/7 with your business needs.

Company Background

Epoch Payment Solutions, originally established to serve merchants in the online adult entertainment industry, has evolved into a significant player in various sectors since its inception in 1996. The company acted as a crucial link between customers and banks.

Founded by Joel Hall and Rand Pate, Epoch aimed to bridge the gap between the banking system and online adult entertainment. Many of the initial management team members continue to work with the company.

Epoch holds the distinction of being the Founding Sponsor of the Association of Sites Advocating Child Protection (ASACP), a worldwide initiative focused on preventing children from accessing or participating in adult entertainment. In 2010, Epoch’s CEO, Joel Hall, received ASACP’s annual Service Recognition Award, honoring the company’s ongoing dedication to online child safety.

User Reviews From Around the Web

• Trustpilot – 1.7 / 5 (based on 54 reviews)
• G2 – 4.4 / 5 (based on 154 reviews)
• Better Business Bureau – 1 / 5 (based on 13 reviews)
• Sitejabber – 1.4 / 5 (based on 97 reviews)

Epoch has mixed customer reviews all over the web. Some customers have had positive experiences, praising the company for their smooth transactions, fast and reliable service, and helpful customer support in resolving issues.

However, others have reported negative experiences, such as unauthorized charges, difficulties in canceling subscriptions, and unhelpful customer service. Several customers have accused Epoch of being a scam, with issues related to billing and refunds.

Taking these mixed reviews into account is essential when evaluating whether to use Epoch’s services. Exercise caution when providing payment information and be vigilant about monitoring transactions.

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