Quick Summary
TLDR: Marking a payment as cash or other tender in the Square point of sale app is for recording purposes only and does not actually charge the customer, requiring direct communication with the customer to process their card.
1. If a payment is missing from your deposit, check the transactions tab to locate the original payment and process the card if it was accidentally marked as cash or other tender.
2. Date squared doesn’t process funds for certain payment types, so use the Square app to select transactions and issue refunds.
3. Customize your payment types in the Square Point of Sale app to prevent accidental processing errors and troubleshoot missing payments.
Full Summary
If a payment is missing from your deposit the transaction could have been accidentally processed as cash or other tender and not as a credit or debit card marking a payment as cash or other tender in the Square point of sale App, which is for recording purposes only which means your customer is not charged.
Here’s how to check head to the transactions tab to locate the original payment. If you see the cash or other tender. Icons you’ll need to get in touch with your customer directly to process their card.
Since the payment wasn’t processed to balance your books you can refund cash checks and other payment types within 120 days of the initial payment.
Cash Payments
Square doesn’t process any funds for these payment types. So this is just for organization and record keeping to do so in your. Square app select transactions from your menu you could select all items within the sale for refund with a single tap select specific items to refund or issue a refund based upon a specific pound amount.
You can choose a reason for the restock or skip. It finally tap refund and you’re all set.
The square point of sale. App also makes it easy to customize the payment types. Your business accepts tap settings and then payment to rearrange simply drag and drop by tapping the six dots next to a given payment type if you’d like to add or remove a payment type from your custom checkout screen just tap the X to the right of a given payment type.
Once all payment types are set use the preview button at the top of your screen to preview your new checkout window and confirm that it’s good to go customizing.
Your payment types should help prevent accidental processing of a card payment as cash or other tender if any of your payments ever fails to process.
You’ll need to contact your customer directly for more information visit Square.com