SmartDebit Reviews December 2023

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Please note: SmartDebit is now Access PaySuite. This article is no longer being updated, but is being kept here as a record.

SmartDebit is the leading Direct Debit service provider in the UK, with the highest industry Trustpilot score. They provide timely and efficient payment processing for organisations of all sizes including utilities, insurers, IT providers, schools and colleges, charities and a range of other subscription businesses.

SmartDebit Direct Debit Services

SmartDebit offers a few Direct Debit services.

Bureau service

Bureau Service which is for organisations with their own SUN. The service will allow you to process, manage and monitor your Direct Debits via SmartDebit’s online Portal ‘Pulse’ as follows:

Paper and paperless DD – sign up payers over the phone, online and from a signed paper instruction
Payer notifications are sent in your name (optional)
Validation of bank accounts at sign-up
Ability to check the status of a DD, make amendments and cancel instructions
Amend the frequency of payments
View your Bacs reports and SmartDebit custom reports
Upload bulk payers and collections to the system
No limit to collection amounts
Same day fund transfers
Award winning Customer Service team
Multi-channel contact methods – live chat, email, telephone and social media.

Facilities Managed Service

Facilities Managed Service, which is for organisations not currently sponsored by their bank. The service will allow you to process, manage and monitor your Direct Debits via SmartDebit’s online Portal ‘Pulse’ as follows:

Paper and paperless DD – sign up payers over the phone, online and from a signed paper instruction
Payer notifications are sent in your name
Validation of bank accounts at sign-up
Ability to check the status of a DD, make amendments and cancel instructions
View your Bacs reports and SmartDebit custom reports
Upload bulk payers and collections to the system
Award winning Customer Service team
Multi-channel contact methods – live chat, email, telephone and social media

Other Payment Services Provided By SmartDebit

Direct Debit API
Online Payment Pages
Cheque Processing
AUDDIS (Automated Direct Debit Instruction Service) Migrations
Contingency Services

SmartDebit Company Background

SmartDebit was established in 1998 and currently handles £ billions worth of Direct Debit payments each year which are made up of millions of individual monthly payments.

They pride themselves on Advanced Technology, Oustanding Customer Service and being Fully Accredited following the comprehensive customer safeguarding requirements used in the banking world. And are ISO 27001:2013 certified.

You can find more about their products and services by visiting their website here.

Why Choose SmartDebit?

The reasons below are taken from both the SmartDebit website and online reviews.

Excellent customer service
Very simple to use product
Helpful LiveChat
Great account managers
Dynamic fees based on transaction volumes
Enterprise features as standard