SmartDebit is the leading Direct Debit service provider in the UK, with the highest industry Trustpilot score. They provide timely and efficient payment processing for organisations of all sizes including utilities, insurers, IT providers, schools and colleges, charities and a range of other subscription businesses.
SmartDebit Direct Debit Services
SmartDebit offers a few Direct Debit services.
Bureau service
Bureau Service which is for organisations with their own SUN. The service will allow you to process, manage and monitor your Direct Debits via SmartDebit’s online Portal ‘Pulse’ as follows:
- Paper and paperless DD – sign up payers over the phone, online and from a signed paper instruction
- Payer notifications are sent in your name (optional)
- Validation of bank accounts at sign-up
- Ability to check the status of a DD, make amendments and cancel instructions
- Amend the frequency of payments
- View your Bacs reports and SmartDebit custom reports
- Upload bulk payers and collections to the system
- No limit to collection amounts
- Same day fund transfers
- Award winning Customer Service team
- Multi-channel contact methods – live chat, email, telephone and social media.
Facilities Managed Service
Facilities Managed Service, which is for organisations not currently sponsored by their bank. The service will allow you to process, manage and monitor your Direct Debits via SmartDebit’s online Portal ‘Pulse’ as follows:
- Paper and paperless DD – sign up payers over the phone, online and from a signed paper instruction
- Payer notifications are sent in your name
- Validation of bank accounts at sign-up
- Ability to check the status of a DD, make amendments and cancel instructions
- View your Bacs reports and SmartDebit custom reports
- Upload bulk payers and collections to the system
- Award winning Customer Service team
- Multi-channel contact methods – live chat, email, telephone and social media
Other Payment Services Provided By SmartDebit
- Direct Debit API
- Online Payment Pages
- Cheque Processing
- AUDDIS (Automated Direct Debit Instruction Service) Migrations
- Contingency Services
SmartDebit Company Background
SmartDebit was established in 1998 and currently handles £ billions worth of Direct Debit payments each year which are made up of millions of individual monthly payments.
They pride themselves on Advanced Technology, Oustanding Customer Service and being Fully Accredited following the comprehensive customer safeguarding requirements used in the banking world. And are ISO 27001:2013 certified.
You can find more about their products and services by visiting their website here.
Why Choose SmartDebit?
The reasons below are taken from both the SmartDebit website and online reviews.
- Excellent customer service
- Very simple to use product
- Helpful LiveChat
- Great account managers
- Dynamic fees based on transaction volumes
- Enterprise features as standard
SmartDebit Reviews
SmartDebit has achieved a rare feat in the payment world with top reviews on both Trustpilot (4.9 out of 5 based on 190 reviews) and ReviewCentre (5 out of 5 based on 1 review). Moreover, they also have wonderful Customer Stories and case studies.
That’s why:
SmartDebit has earned a stunning Merchant Machine Score of 9.7 out of 10 (average of sites above).
Website: Click To Visit the The SmarDebit Website
Please note that we currently have an affiliate relationship with SmartDebit. This means if you sign-up for their services via one of our links we earn a commission. This in no way affects the rates you pay, but we feel you should know.