Pepper is a London and Miami-based electronic POS software and hardware provider for businesses in the hospitality industry. The company can provide any type of restaurant, bar, coffee shop, club, or pub with customised POS integrations for payment, ordering, takeaway, loyalty points, tipping, and more.
Here’s all the essential information about Pepper’s products.
Sections
Pepper Ordering
Pepper Ordering is a software solution that is an excellent option for businesses aiming to introduce innovative ordering methods to their customers. It comes with various advantages that will undoubtedly benefit hospitality businesses that offer food on their menu, so let’s cover its main features.
Table ordering: Your customers will be able to make orders from the comfort of their table by scanning a QR code. All they have to do is enter the unique table number once they scan the code, browse through the menu options, select the food and beverage of their choice, add them to the cart, and make a payment. Once they pay for the order, it will be automatically sent to the kitchen staff so they can start preparing it as quickly as possible.
Open tab: Pepper Ordering lets your customers keep an open tab for a more extended period. They can add new orders from their table as many times as they want without paying multiple times and simply paying once before they leave.
Add-on integrations: You can add as many integrations as you’d like to your completely customised Pepper Ordering feature. From payment to gift card add-ons, you name it – the Pepper team will install it into your software.
Spare time for employees: Since the ordering tool lets your customers order digitally, your employees won’t need to spend extra time writing down hundreds of orders on a day-to-day basis and feel overworked at the end of the day. Because of this, you won’t need to hire as many waiters as you’d usually have to since there will be a significant decrease in manual orders.
Higher sales revenue: According to Pepper’s findings, guests who make digital orders often spend approximately 15% more money than those who order from a waiter. Therefore, you’ll get a higher sales revenue on a regular basis simply by adding one feature to your business.
More tips: When customers make digital orders, they tend to leave more tips for employees, which essentially makes your staff happier, more loyal and satisfied with their daily gains.
Pairing products: The feature lets you pair various products and create unique offers or one-time deals for your customers. These item bundles are another great way to increase your daily profit since customers often choose to buy suggested products.
Takeaway orders: Customers will be able to select a unique time slot of their preference when they’d like to collect their order or get it delivered after they’ve paid for it.
Contactless payment: Customers can choose to pay with a credit or debit card (Visa, MasterCard, American Express, Maestro, etc.) or pay with Google or Apple Pay through their smartphones.
Pepper Loyalty
The Loyalty software can be tailored to meet the unique wants and needs of your business. Pepper’s technical support team will integrate it into the electronic POS of your preference and optimise it with the additional tools and add-ons you use.
Here are several benefits of the Pepper Loyalty software.
Loyal customers: First things first – this software exists to help you gain more loyal customers. Therefore, by giving away customised gifts and using the right marketing campaign, you’ll get more loyal customers, and with that boost your company’s profitability.
Personalised gifts: You can create personalised gifts for customers who have been loyal to your brand. This way, guests will feel honoured and valued by your business and will be motivated to stay loyal. You can set up the gift and rewards campaign through the field “Marketing Portal” in the Pepper Loyalty software.
In-depth customer data: Pepper Loyalty will provide you with regular in-depth insights about your customers. The data reports will show you all the basic analytics on your customers’ essential information, as well as their orders.
Pepper Checkout
The Pepper Checkout feature is an excellent addition to businesses that want to speed up the payment process.
Here’s what you’ll get with the checkout feature:
Receive digital payments: With the checkout software, your guests can settle the receipts by paying with their smartphones in just a few seconds. Your staff won’t need to process the order payments through a payment device and can continue working with other customers, saving valuable time.
Bill splitting: Customers can effortlessly split the bill, either dividing it equally among each other or allowing each individual to pay for their specific orders.
E-gifts and gift cards: Your customers can send digital gifts or purchase gift cards for their friends and family.
Pepper CRM
With Pepper’s customer relationship management (CRM) feature you can create campaigns for your target audiences by using actual in-depth segments and analytics on your customers.
Marketing strategies: Pepper CRM software will help you create personalised campaigns and marketing strategies for your customers that will automatically be used by the software (sent as an SMS text or email).
Automatic segmentation of customers: Pepper’s targeting tool will divide your customers into different categories by analysing their spending and ordering habits, general demographics, and main interests. The customer segment tool can help you develop personalised campaigns and rewards and offer strategies on your website or mobile app.
24/7 Notifications: The so-called push notifications are specifically tailored for your customers who use your app. With Pepper CRM, you can send your customers an unlimited number of push notifications 24/7.
Messaging campaigns: The messaging campaigns are an affordable and straightforward option to reach customers by sending them tailored SMS texts on their smartphones. Pepper CRM has a tool that calculates the return on investment (ROI) that will measure the success of your SMS campaigns and show you your brand’s revenue per SMS campaign.
Pepper Quickpad
In addition to the software solution, Pepper also offers Quickpad, a portable payment device ideal for all types of hospitality businesses that can be integrated with Pepper’s POS software solutions.
Here are some of its features:
Portable and user-friendly: The device is affordable, easy to use, and compact enough to fit in your staff’s pocket, so they’ll be able to carry it wherever they go.
Splitting payments: Your staff will be able to split bills, which will make the payment process much quicker and easier. The device also collects payment analytics automatically. You can use them to compare how your business performs in different timeframes, which will ultimately help you improve your long-term business strategy.
Automated orders: Whenever a waiter takes an order, it will be automatically sent to your kitchen’s staff. That way, your employees will be able to process orders as quickly as possible, and waiters won’t lose time going back and forth between the kitchen and the front of the office.
Loyalty points: The device has a QR code scanner that scans the loyalty cards your guests use to collect points that bring them rewards and discounts.
Prices and Fees
Pepper doesn’t provide detailed information on their products’ prices and fees since each price is tailor-made for each client. The company, however, shared a detailed description of the price calculation process and how they create a unique price for each of their clients.
In a nutshell, they consider the following:
- Customer’s request
- Essential costs
- Location (or multiple locations)
- The overall volume of the order
- Tools and features that are requested
Their prices and fees are always dependent on the specific location, the volume of your product orders, as well as the tools, features, and services you want to include in your order. You can always add extra tools and features to your initial order, and the fees you pay can decrease if your monthly order grows bigger.
You can send your request and get an offer on Pepper’s website or book a free-of-charge demo to find out if you want to subscribe or not.
Company Background
Pepper is a software provider for hospitality businesses that integrates with various electronic POS solutions. They’ve partnered with various companies that provide integrations and tools, such as:
- Electronic point-of-sale (EPOS)
- CRM
- Loyalty
- Payment
- Data analytics and marketing
The company is based in London, United Kingdom, and has a second branch in Miami, Florida. So far, Pepper has been used by more than 200 companies in the US and UK, including restaurants, bars, coffee shops, pubs, and more. Some of their clients are:
- Chopstix Noodle Bar
- Restaurant Hub
- Pizzarova
- Jollibee
- Gourmet Burger Kitchen
- Bistrot Pierre
- Dairy Ice Cream
- Oats Day Long
- Filli
- 200 Coffee
- Notting Hill Coffee Project
- The Coffee Studio
- Purple Turtle
- Landshark
- Lockes
- Cirrus Inns
The company was founded by Charles Hall (CEO) and Simon Kelton (Director). Tom Thorne is the current CTO, and Haider Mawji is the current CFO.
These are Pepper’s addresses in the UK and the US:
- London, England: 45 Gresham Street, London, EC2V 7BG
- 50 NE 110 Street, Miami Shores FL 33161
If you’d like to talk to a customer support representative, you can contact Pepper through their website or by sending them an email on info@pepperhq.com.
Reviews
Pepper doesn’t have many online reviews available.
So far, the company has eight reviews on Indeed and an overall score of 3.6 out of 5.0 stars.
They also have nine reviews by current or past employees on Glassdoor and an average score of 3.8 out of 5.0 stars.
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