Intelligent Merchant Services was founded in 2011 by a group of businessmen who have over 20 years’ experience in the card processing business. They strongly believe that UK businesses should be getting a more comprehensive service from their current processors. IMS sets out to provide a low-cost solution with the latest technology and a range of add on options.
Intelligent Merchant Services Credit Card Processing & Payment Services
Intelligent Merchant Services Payments
Intelligent Merchant Services has a range of payment solutions for accepting payments over the phone, online or in person. They offer payments in multi-currencies and accept all major credit and debit cards.
- Visa
- Mastercard
- American Express
- Contactless
- Apple Pay
- Android Pay
Other Intelligent Merchant Services Products and Services
- Dynamic Currency Conversion: Customers can pay for services in their own currency, and you earn 1% of the transaction cost as a kick back.
Intelligent Merchant Services Pricing & Fees
Intelligent Merchant Services plans are aimed at SMEs.
- iMerchant Services Package – £19 per month (payment processing charges available through Intelligent Merchant Services)
- For online and over the phone payments
- 350 clicks free
- Includes multi-currency capability
- PCI-DSS level 1 compliant
- Own company branding on payment page
- Face to Face
- Countertop PDQ machines
- Portable PDQ machines
- Bluetooth connectivity
- State of the art security
- Long battery life
- Fast printer
Source: Intelligent Merchant Services Pricing
To see how that compares have a look at: UK Merchant Account and Credit Card Processing Fee Comparison.
Intelligent Merchant Services Features
- Ecommerce and virtual terminals for one simple low monthly cost
- Easy and fast purchasing online
- Low operating costs
- No down time
- Fraud prevention tools including 3DSecure
- Multi-currency capability
- Secure storage of card numbers using RealVault
- Latest WiFi or GPRS terminals
- UK call centres
- Next day funding
- Countertop PDQ machines
- Portable PDQ machines
Company Background
Intelligent Merchant Services is a young company, founded in 2011, with its head office in Camberley, Surrey. It’s run by a group of young professionals who have over 20 years’ experience in card processing. They believe they are able to offer their clients a unique product, not only saving clients between 30% and 40% but also providing benefits which are readily available through banks. Their aim is to keeping investing in their business so they can attract most of the SMEs in the UK.
Some of the benefits which are attracting SMEs include next day depositing of transaction money and no down time. IMS says it will provide a replacement machine the same day or the next day and will provide a way for you to continue taking payments while you are waiting for your new machine. The company also has a good reputation for its customer service department, responding to queries quickly and efficiently.
Intelligent Payment Services Pros & Cons
The following pros and cons are based on information available on Intelligent Payment Service’s website and reviews from Trustpilot. Unfortunately, reviews for Intelligent Payment Services are few and far between.
Pros:
- Value for money
- Easy and quick installation
- Good customer service
- Give what they promise
Cons:
- Cold calling salesmen
- Salesmen promises not met
- Reinstating payments after contract has been cancelled
- Poor customer service
Intelligent Payment Services Reviews
- Trustpilot: 4.9 out of 5 based on 164 reviews
Intelligent Payment Services Merchant Machine score is 4.9 out of 5.
Denise Bell says
Absolutely do not deal with this company!!! They sign you into contracts you don’t want or need and save you no money whatsoever. Their after sales service is atrocious. I would not recommend to my worst enemy.