Debit Finance Collections (DFC) is a UK-based debt collection agency that is part of Xplor, a global platform that integrates software, payments, and commerce-enabling services.
DFC specifically focus on collecting membership payments for gyms, leisure centres, or entertainment providers. The company claims to provide transparent service with clear pricing and no hidden fees. DFC also prides itself on constantly working on brand-new innovative solutions.
Let’s take a look at DFC’s services, fees, and user reviews.
Sections
Pricing/Fees
DFC aims to provide businesses with tailored solutions to their debt recovery needs. For that reason, DFC’s pricing list isn’t available online.
If you’re interested in working with them for the revenue collection of your gym, leisure centre, or entertainment provider, you need to contact a sales representative by filling out the form on the website. You can also request a demo by filling out another form on DFC’s website to better understand what they can do for your business before signing a contract with them.
Services
Online & Onsite Signups
To attract new members to your gym or leisure centre, it’s essential to make the sign-up process quick and easy, regardless of whether they are joining online or in-person.
DFC offers flexible and customisable joining processes, making the payments’ security and efficiency a priority.
By using DFC’s online membership join portal, you can enjoy a seamless and paperless direct debit payment set up. You can customise the integration options according to your existing joining process, which enables you to securely capture and verify payment details.
DFC’s digital joining technology includes automatic bank account verification, which helps lower the amount of first failed payments and payment delays. This technology can also be integrated into your own accounting software, so you get real-time visibility into successful sign ups and measure sales performances.
There’s also a voucher code-based promotion functionality on DFC’s online signup portal. The promotions that you set are applied automatically during the sign-up process. Additionally, you can give your members optional extras on a one-off or ongoing basis, such as parking permits, health suite access, or branded merchandise.
Full-Service Direct Debit Collections
Since gyms and entertainment centres typically depend on regular membership packages, DFC offers your members a seamless experience from sign-up to monthly revenue collection. This translates into optimal revenue and cash flow for your company.
DFC’s full direct debit collections service takes care of all your reimbursement tasks. It’s a cost-effective and reliable way to collect recurring payments from your members, providing a high level of consumer protection and flexibility needed to run a successful membership program.
Like many other direct debit collecting services, DFC’s automated approach aims to reduce missed payments, which increases the collected revenue and improves member retention.
They also have an additional member recovery facility that you can subscribe to, whose job is to directly contact customers to recover payments and get them back into your membership.
DFC can facilitate weekly, monthly, or annual direct debit collections, and they offer expert help, flexible software integration, and end-to-end business management solution options to get you started quickly.
Lastly, you can use their online client portal to check on membership payments and other insights into your business’ performance.
Onboarding & Support
DFC takes a consultative approach, getting to know you and your organisation to ensure that their solution fits your unique needs. Their team goes beyond direct debit collections, looking at your end-to-end business management setup to ensure that everything is optimised.
DFC’s experienced experts take care of everything, including scoping requirements, coordinating software integrations, optimising processes, and training your teams.
Once your solution goes live, you can contact their client support for ongoing support as needed.
Software Integration
DFC offers software integration services with various leading industry CRM platforms. According to their website, they handle millions of API web service requests every month to ensure a seamless process from customer acquisition to billing.
Additionally, they are willing to expand their integrations to include other CRMs if they do not currently integrate with them.
Data Protection & Security
DFC is a Financial Conduct Authority (FCA) authorised institution and has to take the security and protection of your business and member data seriously.
DFC’s robust systems and processes ensure that revenue from membership payments is always secure, whether payments are collected directly by them or by using your Service User Number (SUN).
Their joining platform includes bank account verification to prevent fraudulent sign-ups, reducing the risk of incorrect or fraudulent payment details being given.
DFC’s Bacs Approved Bureau and Bacs Accredited Facilities Management Scheme offer both flexible and secure collections, so you can choose the option that works best for your business.
Member Retention
DFC’s approach to Direct Debit collections aims to maximise revenue collection and improve member retention. You can set up weekly, monthly, annual, or optimised collections and set up automated follow-ups for failed payments.
DFC’s payment management portal allows your members to manage their payments online, even update their bank details and reinstate Direct Debits. Members can also pay for their missed payments without having to talk this through with the Debit Finance team.
If you have a persisting problem, DFC’s member services team gets in the middle to answer all of your questions via email or telephone.
Total Business Management Solutions
DFC offers more than just membership payment services as it is brought to you by Xplor, which is a company offering global payments, software, and commerce-enabling solutions.
The company offers integrated solutions that incorporate payments, software, and support services to help businesses achieve their goals.
Among their business management tools, there are joining tools, payments capabilities, front and back office services, access control, booking tools, facilities management, and member engagement services. By harnessing Xplor’s features in the field, DFC can enable you to efficiently streamline your operations.
Company History
Originally founded in 1997 under the name Leisure Finance, the company rebranded to Debit Finance Collections PLC in 2000. Since then, DFC has been providing debit collecting services to businesses across a range of industries.
With over two decades of experience, one would expect DFC to have developed a deep understanding of the challenges businesses face in managing membership payments. Let’s take a look at the user reviews to see if that’s the case.
User Reviews From Around the Web
- Trustpilot – 1.3 / 5 (based on 725 reviews)
- Reviews.io – 2.3 / 5 (based on 3 review)
Unfortunately, the reviews for DFC suggest that the company has had issues with billing accuracy, customer service, and communication with their clients.
Customers have reported being charged for services they did not use, aggressive demands for payment, and unclear contracts. In some cases, customers have reported considering legal action or reporting the company to regulatory authorities.
These reviews highlight concerns about the company’s practices.
User Reviews
Review Summary
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